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Switching barriers in online travel agencies : the impact on positive word of mouth
Suárez-Álvarez, Leticia
;
Del Río-Lanza, Ana Belén
; …
- In:
Tourism analysis : an interdisciplinary tourism & …
24
(
2019
)
2
,
pp. 213-225
Persistent link: https://www.econbiz.de/10012111338
Saved in:
2
Las agencias de viaje virtuales : ¿cómo analizar la calidad de e-servicio y sus efectos sobre la satisfacción del cliente? : analysing the e-service quality and this effects on cus...
Vázquez Casielles, Rodolfo
;
Río-Lanza, Ana Belén del
; …
- In:
Universia business review : revista trimestral de …
24
(
2009
),
pp. 122-142
Persistent link: https://www.econbiz.de/10003907832
Saved in:
3
An integrated service recovery system (ISRS) : influence of knowledge-intensive business services performance
Santos Vijande, María Leticia
;
Díaz-Martin, Ana Maria
; …
- In:
European journal of marketing : EJM
47
(
2013
)
5/6
,
pp. 934-963
Persistent link: https://www.econbiz.de/10009763943
Saved in:
4
The brand management system and service firm competitiveness
Santos Vijande, María Leticia
;
Río-Lanza, Ana Belén del
- In:
Journal of business research : JBR
66
(
2013
)
2
,
pp. 148-157
Persistent link: https://www.econbiz.de/10009715063
Saved in:
5
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
6
Effects of complaint management on loyalty versus probability of ending relationship
Suárez-Álvarez, Leticia
;
Díaz-Martín, Ana Maria
; …
- In:
Advances in tourism destination marketing
,
(pp. 244-254)
.
2010
Persistent link: https://www.econbiz.de/10003997867
Saved in:
7
The word of mouth dynamic : how positive (and negative) WOM drives purchase probability : an analysis of interpersonal and non-interpersonal factors
Vázquez Casielles, Rodolfo
;
Suárez-Álvarez, Leticia
; …
- In:
Journal of advertising research
53
(
2013
)
1
,
pp. 43-60
Persistent link: https://www.econbiz.de/10009745871
Saved in:
8
Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo
;
Belén del Río-Lanza, Ana
; …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
Saved in:
9
Is comparison the thief of joy? : students' emotions after socially comparing their task grades, influence on their motivation
Suárez Vázquez, Ana
;
Suárez Álvarez, Leticia
;
Del …
- In:
The international journal of management education
21
(
2023
)
2
,
pp. 1-10
Persistent link: https://www.econbiz.de/10014331250
Saved in:
10
Effects of price decisions on product categories and brands
Álvarez Álvarez, Begoña
;
Vázquez Casielles, Rodolfo
- In:
Asia Pacific journal of marketing and logistics
20
(
2008
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10003728553
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