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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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1
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
2
Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
;
Zanda, …
- In:
Total quality management & business excellence
34
(
2023
)
7/8
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014549091
Saved in:
3
Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Mugion, Roberta Guglielmetti
;
Musella, Flaminia
- In:
Total quality management & business excellence : an …
24
(
2013
)
5
,
pp. 619-640
Persistent link: https://www.econbiz.de/10009763363
Saved in:
4
Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
Saved in:
5
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
6
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
7
Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica
;
Di Pietro, Laura
;
Renzi, Maria Francesca
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
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8
A systematic literature review on transformative practices and well-being outcomes in healthcare service
Ungaro, Veronica
;
Di Pietro, Laura
;
Guglielmetti …
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 432-463
Persistent link: https://www.econbiz.de/10015055420
Saved in:
9
Modelling an energy market with Bayesian networks for non-normal data
Vitale, Vincenzina
;
Musella, Flaminia
;
Vicard, Paola
; …
- In:
Computational management science
17
(
2020
)
1
,
pp. 47-64
Persistent link: https://www.econbiz.de/10012205993
Saved in:
10
An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Pietro, Laura di
;
Mugion, Roberta Guglielmetti
;
Renzi, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 899-917
Persistent link: https://www.econbiz.de/10009783351
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