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A multiple climates approach to understanding business unit effectiveness
MacCormick, Judith S.
;
Parker, Sharon K.
- In:
Human relations
63
(
2010
)
11
,
pp. 1771-1806
Persistent link: https://www.econbiz.de/10008736139
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2
Engaged or just connected? : smartphones and employee engagement
MacCormick, Judith S.
;
Dery, Kristine
;
Kolb, Darl G.
- In:
Organizational dynamics : a quarterly review of …
41
(
2012
)
3
,
pp. 194-201
Persistent link: https://www.econbiz.de/10009578088
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3
Paradoxical consequences of the use of Blackberrys : an application of the job demand-control-support model
Besseyre DesHorts, Charles-Henri
;
Dery, Kristine
; …
- In:
New ways of organizing work : developments, …
,
(pp. 16-29)
.
2012
Persistent link: https://www.econbiz.de/10009376542
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4
Managing mobile technology : the shift from mobility to connectivity
Dery, Kristine
;
MacCormick, Judith S.
- In:
MIS quarterly executive : a research journal devoted to …
11
(
2012
)
4
,
pp. 159-173
Persistent link: https://www.econbiz.de/10009696302
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5
Customers' irrational beliefs : scale development and validation
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 54-66
Persistent link: https://www.econbiz.de/10012025828
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6
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
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7
"Calling again ..." : relationships between customer repeat calls, hostility, and service quality
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10009745735
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8
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
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9
Increasing customer loyalty and WOM in an age of terror : cross-cultural development and validation of the customers' reactions to terror scale (CRTS)
Gilboa, Shaked
;
Seger-Guttmann, Tali
;
Partouche-Sebban, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209504
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10
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
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