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Bruhn, Manfred
113
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108
Kumar, V.
80
Huber, Frank
57
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55
Han, Heesup
54
Hollebeek, Linda D.
50
Herrmann, Andreas
49
Bauer, Hans H.
46
Piller, Frank T.
46
Prentice, Catherine
44
Stauss, Bernd
44
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43
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40
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38
Gil Saura, Irene
37
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34
Thaichon, Park
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33
Smith, Alan D.
33
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Matzler, Kurt
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Reichwald, Ralf
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Svensson, Göran
30
Heckman, James J.
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Töpfer, Armin
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28
Evanschitzky, Heiner
28
Georgi, Dominik
28
Grewal, Dhruv
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Sheth, Jagdish N.
28
Walsh, Gianfranco
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27
Usman, Osly
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Springer Fachmedien Wiesbaden
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IGI Global
25
National Bureau of Economic Research
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10
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Harvard Graduate School of Business Administration
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Springer-Verlag GmbH
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Information Resources Management Association
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Wiley-VCH
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Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
3
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Journal of business research : JBR
659
Journal of retailing and consumer services
586
Industrial marketing management : the international journal for industrial and high-tech firms
409
International journal of hospitality management
295
SpringerLink / Bücher
273
The journal of services marketing
226
The journal of business & industrial marketing
197
The service industries journal
187
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
166
International journal of electronic customer relationship management : IJECRM
140
International journal of contemporary hospitality management
127
Journal of marketing
126
Journal of hospitality marketing & management
120
Journal of service research : JSR
120
Journal of travel and tourism marketing
119
Tourism management : research, policies, practice
112
Cogent business & management
111
The journal of product & brand management
111
Journal of service management
109
The journal of brand management : an international journal
108
Asia Pacific journal of marketing and logistics
107
Journal of retailing
104
Psychology & marketing
104
Gabler Edition Wissenschaft
102
Marketing intelligence & planning
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
97
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Service business
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
73
The international review of retail, distribution and consumer research
73
Business horizons
70
Journal of financial services marketing : JFSM
70
European journal of operational research : EJOR
69
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ECONIS (ZBW)
Other ZBW resources
814
RePEc
347
USB Cologne (EcoSocSci)
194
EconStor
136
BASE
64
OLC EcoSci
24
USB Cologne (business full texts)
8
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10
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date (oldest first)
1
The influence of perceived emotional
intelligence
on the perceived service value and customer loyalty
Boxer, Israel
;
Rekettye, Gabor
- In:
Acta oeconomica : periodical of the Hungarian Academy …
60
(
2010
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10008666272
Saved in:
2
The relation between perceived service innovation, service value, emotional
intelligence
, customer commitment and loyalty in b2b
Boxer, Israel
;
Rekettye, Gabor
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
Saved in:
3
Improving CRM 2.0 through collective
intelligence
by using CBIR algorithms
Perez-Gallardo, Yuliana
;
Alor-Hernandez, Giner
; …
- In:
Customer relationship management and the social and …
,
(pp. 39-59)
.
2012
Persistent link: https://www.econbiz.de/10009377134
Saved in:
4
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
5
Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj
;
Rapp, Adam A.
;
Andzulis, James "Mick"
; …
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
Saved in:
6
The effects of emotional
intelligence
on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
7
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
8
The double-edged effects of emotional
intelligence
on the adaptive selling-salesperson-owned loyalty relationship
Chen, Chien-chung
;
Jaramillo, Fernando
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10010338157
Saved in:
9
Pride in contemporary sport consumption : a marketing perspective
Decrop, Alain
;
Derbaix, Christian
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 586-603
Persistent link: https://www.econbiz.de/10008747771
Saved in:
10
The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
Bergeron, Bryan P.
-
2001
Persistent link: https://www.econbiz.de/10001489626
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