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The influence of perceived emotional intelligence on the perceived service value and customer loyalty
Boxer, Israel; Rekettye, Gabor - In: Acta oeconomica : periodical of the Hungarian Academy … 60 (2010) 3, pp. 275-293
Persistent link: https://www.econbiz.de/10008666272
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The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel; Rekettye, Gabor - In: International journal of services and operations management 8 (2011) 2, pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
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Improving CRM 2.0 through collective intelligence by using CBIR algorithms
Perez-Gallardo, Yuliana; Alor-Hernandez, Giner; … - In: Customer relationship management and the social and …, (pp. 39-59). 2012
Persistent link: https://www.econbiz.de/10009377134
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Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A. - In: The service industries journal 31 (2011) 7/8, pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
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Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj; Rapp, Adam A.; Andzulis, James "Mick"; … - In: Journal of service research : JSR 17 (2014) 2, pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
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The double-edged effects of emotional intelligence on the adaptive selling-salesperson-owned loyalty relationship
Chen, Chien-chung; Jaramillo, Fernando - In: The journal of personal selling & sales management : JPSSM 34 (2014) 1, pp. 33-50
Persistent link: https://www.econbiz.de/10010338157
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Pride in contemporary sport consumption : a marketing perspective
Decrop, Alain; Derbaix, Christian - In: Journal of the Academy of Marketing Science 38 (2010) 5, pp. 586-603
Persistent link: https://www.econbiz.de/10008747771
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The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
Bergeron, Bryan P. - 2001
Persistent link: https://www.econbiz.de/10001489626