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A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty

Ng, Holly; Li, Tilo; Yeung, Marine - In: International journal of business & management : IJoBM 8 (2020) 2, pp. 93-109

Persistent link: https://www.econbiz.de/10012395746

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

The effect of service quality on customer satisfaction and repurchase intention : focusing on supermarkets in Mongolia

Oyunbazar, Batsuuri; Song, Pan-Ting; Kang, Tae-Won - In: Journal of international trade & commerce 16 (2020) 5, pp. 227-244

Persistent link: https://www.econbiz.de/10012592697

Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure

Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241

Persistent link: https://www.econbiz.de/10014369784

Factors affecting satisfaction and intention to repurchase retail banking services in Vietnam

Dao Cam Thuy; Nguyen Ngoc Quang - In: Cogent business & management 9 (2022) 1, pp. 1-20

Retail banking services of Vietnamese commercial banks are developing along with economic growth, improving the repurchase behavior of customers helps banks maintain a competitive edge in the market. Therefore, the research was conducted on factors affecting satisfaction and intention to...

Persistent link: https://www.econbiz.de/10014442739

Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus

Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36

Persistent link: https://www.econbiz.de/10011892717

Self-service operations at retail stores : the role of inter-customer interactions

Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, … - In: Production and operations management : an international … 22 (2013) 4, pp. 888-914

Persistent link: https://www.econbiz.de/10009791631

Studying the effect of perceived service quality on repurchase intention : evidence from hotels in Mashhad, Iran

Ahadmotlaghi, Ehsan; Moghaddam, Mohammad Ali Nakhaei - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 905-911

Persistent link: https://www.econbiz.de/10011764081

Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender

Jin, Naehyun Paul; Line, Nathaniel D.; Goh, Ben - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 679-700

Persistent link: https://www.econbiz.de/10010241616

Influence of servicescape stimuli on word-of-mouth intentions : an integrated model to indigenous restaurants

Chao, Ren-Fang; Fu, Yi; Liang, Chia-Hsiang - In: International journal of hospitality management 96 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012585695

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