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99
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93
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92
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89
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86
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85
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85
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84
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84
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80
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78
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74
Khare, Arpita
74
Septianto, Felix
74
Walsh, Gianfranco
72
Nayga, Rodolfo M.
71
Thaichon, Park
70
Hollebeek, Linda D.
68
Foxall, Gordon R.
66
Paul, Justin
66
Wansink, Brian
66
Agarwal, Sumit
65
Jang, Soocheong
64
Ashkanasy, Neal M.
63
Stavins, Joanna
63
Ko, Eunju
60
Pelsmacker, Patrick de
59
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59
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58
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56
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Fördergesellschaft Marketing an der Universität Augsburg
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Harvard Graduate School of Business Administration
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998
International journal of consumer studies
771
Psychology & marketing
735
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609
SpringerLink / Bücher
602
NBER working paper series
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Industrial marketing management : the international journal for industrial and high-tech firms
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Asia Pacific journal of marketing and logistics
433
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427
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413
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401
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Journal of the Academy of Marketing Science
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Journal of business ethics : JOBE
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Journal of retailing
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Cogent business & management
346
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
338
The service industries journal
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International journal of contemporary hospitality management
333
Journal of international consumer marketing
329
Marketing intelligence & planning
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Marketing letters : a journal of research in marketing
327
Journal of marketing communications
326
The international review of retail, distribution and consumer research
316
International journal of retail & distribution management
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Journal of strategic marketing
306
Journal of hospitality marketing & management
305
Journal of consumer behaviour : an international research review
299
Journal of economic psychology : research in economic psychology and behavioral economics
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ECONIS (ZBW)
Other ZBW resources
3,855
USB Cologne (EcoSocSci)
1,398
RePEc
1,202
EconStor
875
BASE
168
OLC EcoSci
64
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6
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date (oldest first)
1
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
2
A neurophysiological exploration of the dynamic nature of
emotions
during the customer experience
Verhulst, Nanouk
;
Vermeir, Iris
;
Slabbinck, Hendrik
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012305889
Saved in:
3
Measuring customer experience in situ : the link between appraisals,
emotions
and overall assessments
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of hospitality management
59
(
2016
),
pp. 42-49
Persistent link: https://www.econbiz.de/10011609929
Saved in:
4
How do you feel today? : managing patient
emotions
during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
5
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
6
Showrooming and retail opportunities : a qualitative investigation via a consumer-experience lens
Sit, Jason Kokho
;
Hoang, Anna
;
Inversini, Alessandro
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 163-174
Persistent link: https://www.econbiz.de/10011801910
Saved in:
7
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
8
Other customer service failures :
emotions
, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
9
Exploring customer experience during channel switching in omnichannel retailing context : a qualitative assessment
Anh Thi Van Nguyen
;
McClelland, Bob
;
Nguyen Hoang Thuan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013209558
Saved in:
10
Customer
emotions
minute by minute : how guests experience different
emotions
within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
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