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Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica; Di Pietro, Laura; Renzi, Maria Francesca - In: International journal of retail and distribution management 50 (2022) 2, pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
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A systematic literature review on transformative practices and well-being outcomes in healthcare service
Ungaro, Veronica; Di Pietro, Laura; Guglielmetti … - In: Journal of service theory and practice 34 (2024) 3, pp. 432-463
Persistent link: https://www.econbiz.de/10015055420
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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba; Di Pietro, Laura; Edvardsson, Bo; Renzi, … - In: Journal of service management 27 (2016) 4, pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
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Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 7 (2015) 1, pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
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Sustainable business practices for transformative change : the case of Eataly
Di Pietro, Laura; Renzi, Maria Francesca; Edvardsson, Bo - In: Business transformation for a sustainable future, (pp. 55-69). 2022
Persistent link: https://www.econbiz.de/10014471028
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Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?
Musella, Flaminia; Guglielmetti Mugion, Roberta; Zanda, … - In: Total quality management & business excellence 34 (2023) 7/8, pp. 847-869
Persistent link: https://www.econbiz.de/10014549091
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An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Pietro, Laura di; Mugion, Roberta Guglielmetti; Renzi, … - In: Total quality management & business excellence : an … 24 (2013) 8, pp. 899-917
Persistent link: https://www.econbiz.de/10009783351
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216