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Quality Services Implementatio...
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Service quality
20,730
Dienstleistungsqualität
20,707
Qualitätsmanagement
14,938
Quality management
14,459
Peru
8,633
Customer satisfaction
6,413
Kundenzufriedenheit
6,413
Consumer behaviour
4,464
Konsumentenverhalten
4,464
Beziehungsmarketing
4,166
Relationship marketing
4,166
Theorie
3,081
Theory
3,077
Wirtschaftsprüfung
2,636
Financial audit
2,631
Product quality
2,260
Produktqualität
2,258
USA
2,221
United States
2,207
Deutschland
2,172
Krankenhaus
2,145
Hospital
2,113
Germany
2,101
Health care
1,812
Gesundheitsversorgung
1,804
Gesundheitswesen
1,595
Health care system
1,559
OTC market
1,253
OTC-Handel
1,251
Standardisierung
1,216
Standardization
1,214
Dienstleistungssektor
1,207
Service industry
1,202
Prozessmanagement
1,199
Business process management
1,152
Customer service
1,144
Kundenservice
1,143
Indien
1,106
India
1,102
Supply chain
1,074
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Online availability
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Undetermined
11,444
Free
8,585
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Article
26,911
Book / Working Paper
15,895
Journal
278
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Article in journal
22,769
Aufsatz in Zeitschrift
22,769
Graue Literatur
5,066
Non-commercial literature
5,066
Arbeitspapier
3,289
Working Paper
3,289
Aufsatz im Buch
2,957
Book section
2,957
Hochschulschrift
1,438
Thesis
1,031
Collection of articles of several authors
966
Sammelwerk
966
Case study
558
Fallstudie
558
Amtsdruckschrift
485
Government document
485
Konferenzschrift
385
Aufsatzsammlung
380
Conference paper
313
Konferenzbeitrag
313
Bibliografie enthalten
291
Bibliography included
291
Conference proceedings
275
Statistik
216
Lehrbuch
206
Statistics
191
Textbook
165
Ratgeber
120
Guidebook
111
Collection of articles written by one author
104
Sammlung
104
Handbook
91
Handbuch
91
No longer published / No longer aquired
78
Mehrbändiges Werk
70
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70
Forschungsbericht
47
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43
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43
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41
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English
33,845
German
4,587
Spanish
2,910
Undetermined
1,543
French
156
Italian
34
Russian
31
Polish
24
Portuguese
19
Swedish
14
Danish
8
Dutch
8
Czech
6
Finnish
5
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3
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2
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2
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2
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1
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1
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1
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1
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Antony, Jiju
137
Siciliani, Luigi
79
Bruhn, Manfred
70
Rodriguez, Gabriel
70
Devadasan, S. R.
60
Propper, Carol
54
Talib, Faisal
52
Straume, Odd Rune
51
Weill, Pierre-Olivier
49
Hanushek, Eric Alan
45
Escobal d'Angelo, Javier
43
Rahman, Zillur
43
Rivkin, Steven G.
43
Shahin, Arash
43
Han, Heesup
42
Prybutok, Victor R.
42
Duffie, Darrell
41
Gonzales de Olarte, Efraín
39
Mattila, Anna S.
39
Yamada, Gustavo
39
Dale, Barrie G.
38
Cudney, Elizabeth A.
37
Figueroa, Adolfo
37
Tello, Mario D.
37
Chong, Alberto
36
Gravelle, Hugh
36
Brekke, Kurt R.
35
Vega, Marco
35
Iguíñiz Echeverría, Javier
34
Jaramillo Baanante, Miguel
33
Wiele, Ton van der
33
Prentice, Catherine
32
Saavedra Chanduví, Jaime
32
Sampaio, Paulo
32
Jochem, Roland
31
Torero, Máximo
31
Garza-Reyes, Jose Arturo
30
Lahura, Erick
30
Pathak, Parag A.
29
Thorp, Rosemary
29
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Institution
All
National Bureau of Economic Research
243
OECD
153
Instituto Nacional de Estadística e Informática <Lima>
100
World Bank
68
KSKSKS
56
Springer Fachmedien Wiesbaden
56
International Monetary Fund
39
Hochschulrektorenkonferenz
38
IGI Global
33
Universidad del Pacífico <Lima> / Centro de Investigación
33
World Bank Group
33
Instituto de Estudios Peruanos <Lima>
25
Weltbank
24
Instituto Peruano de Administración de Empresas
23
Internationaler Währungsfonds
23
Banco Central de Reserva del Perú <Lima>
20
Friedrich-Ebert-Stiftung
19
Peru / Comisión Nacional Supervisora de Empresas y Valores
19
Instituto Nacional de Estadística e Informática <Lima> / Dirección Técnica de Demografía y Estudios Sociales
18
Verlag Dr. Kovač
15
Inter-American Development Bank
14
Desco, Centro de Estudios y Promoción del Desarrollo <Lima>
13
Nomos Verlagsgesellschaft
13
Peru / Ministerio de Agricultura
13
Perú / Sistema Nacional de Planificación
13
Books on Demand GmbH <Norderstedt>
12
Centro Peruano de Estudios Internacionales <Lima>
12
Deutsches Institut für Normung
12
Grupo de Análisis para el Desarrollo
12
Shaker Verlag
12
Europäische Kommission
11
Instituto Nacional de Estadística e Informática <Lima> / Dirección Nacional de Cuentas Nacionales
11
Springer-Verlag GmbH
11
Bank für Internationalen Zahlungsausgleich / Committee on Payments and Market Infrastructures
10
Consorcio de Investigación Económica
10
International Monetary Fund / Western Hemisphere Dept
10
Internationales Arbeitsamt
10
European Centre for the Development of Vocational Training
9
Friedrich-Ebert-Stiftung / Taller de Investigación
9
Instituto Nacional de Estadística e Informática <Lima> / Dirección Técnica de Demografía e Indicadores Sociales
9
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
523
The TQM journal : the international review of organizational improvement
485
International journal of quality & reliability management
465
International journal of hospitality management
425
International journal of production research
379
Journal of retailing and consumer services
333
The service industries journal
312
Total quality management & business excellence
307
Journal of business research : JBR
275
NBER working paper series
242
Working paper / National Bureau of Economic Research, Inc.
242
International journal of production economics
240
Quality management journal : QMJ
225
NBER Working Paper
212
The journal of services marketing
210
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
178
International journal of contemporary hospitality management
168
International journal of quality and service sciences
161
International journal of services and operations management
161
Serie de documentos de trabajo
161
SpringerLink / Bücher
147
Economía : revista del Departamento de Economía, Pontificia Universidad Católica del Perú
146
Discussion paper series / IZA
144
Services marketing quarterly
143
Journal of air transport management
140
Health care management review : HCM review
139
Journal of hospitality marketing & management
139
Working paper
132
Tourism management : research, policies, practice
130
European journal of operational research : EJOR
127
Cogent business & management
126
Journal of travel and tourism marketing
122
Documento de trabajo / Pontifícia Universidad Católica del Perú, Departamento de Economía
117
Service business
113
Apuntes / Centro de Investigación de la Universidad del Pacífico : revista de ciencias sociales
104
Journal of service research : JSR
104
The accounting review : a publication of the American Accounting Association
99
Management science : journal of the Institute for Operations Research and the Management Sciences
97
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Source
All
ECONIS (ZBW)
USB Cologne (EcoSocSci)
1,869
Other ZBW resources
1,457
RePEc
1,400
EconStor
522
BASE
90
USB Cologne (business full texts)
84
OLC EcoSci
42
ArchiDok
13
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Showing
1
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1
Today's quality is tomorrow's reputation (and the following day's business success)
Sharabi, Moshe
- In:
Total quality management & business excellence : an …
25
(
2014
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10010246017
Saved in:
2
Service quality assessment in liner shipping industry : an empirical study on Asian shipping case
Huang, Sheng Teng
;
Bulet, Emrah
;
Duru, Okan
- In:
International journal of shipping and transport …
7
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011405490
Saved in:
3
Four decades of research on quality : summarising, trendspotting and looking ahead
Carnerud, Daniel
;
Bäckström, Ingela
- In:
Total quality management & business excellence
32
(
2021
)
9
,
pp. 1023-1045
Persistent link: https://www.econbiz.de/10012549552
Saved in:
4
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Saved in:
5
Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
Saved in:
6
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent
;
Battal, Aslı
- In:
International journal of productivity and quality …
21
(
2017
)
2
,
pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
Saved in:
7
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
8
Bankmarketing : schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf
-
1997
Persistent link: https://www.econbiz.de/10000630484
Saved in:
9
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
10
Qualitätsmanagement in der Bankunternehmung : Ansätze zur Gestaltung, Lenkung und Entwicklung des kritischen Erfolgsfaktors Qualität ; dargestellt am Beispiel des Produktionsbereic...
Ruß, Thorsten
-
1999
Persistent link: https://www.econbiz.de/10000677448
Saved in:
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