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1
How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Krämer, Tobias
;
Gouthier, Matthias H. J.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 125-148
Persistent link: https://www.econbiz.de/10010260076
Saved in:
2
Innovations - doomed to fail? : investigating strategies to overcome passive innovation resistance
Heidenreich, Sven
;
Krämer, Tobias
- In:
The journal of product innovation management : an …
33
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011524540
Saved in:
3
Satisfied and unwilling : exploring cognitive and situational resistance to innovations
Heidenreich, Sven
;
Krämer, Tobias
;
Handrich, Matthias
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2440-2447
Persistent link: https://www.econbiz.de/10011491039
Saved in:
4
Passive innovation resistance : the curse of innovation? : investigating consequences for innovative consumer behavior
Heidenreich, Sven
;
Krämer, Tobias
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 134-151
Persistent link: https://www.econbiz.de/10011506883
Saved in:
5
After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
6
Toward a theory of spirals : the dynamic relationship between organizational pride and customer-oriented behavior
Krämer, Tobias
;
Weiger, Welf Hermann
;
Gouthier, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10012386866
Saved in:
7
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
8
Proud to stay or too proud to stay? : how pride in personal performance develops and how it affects turnover intentions
Krämer, Tobias
;
Gouthier, Matthias H. J.
;
Heidenreich, Sven
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 152-170
Persistent link: https://www.econbiz.de/10011684841
Saved in:
9
Tackling hurdles to digital transformation : the role of competencies for successful Industrial Internet of Things (IIoT) implementation
Butschan, Jens
;
Heidenreich, Sven
;
Weber, Benjamin
; …
- In:
International journal of innovation management
23
(
2019
)
4
,
pp. 1950036-1-34
Persistent link: https://www.econbiz.de/10012098267
Saved in:
10
Tackling hurdles to digital transformation - the role of competencies for successful Industrial Internet of Things (IIoT) implementation
Butschan, Jens
;
Heidenreich, Sven
;
Weber, Benjamin
; …
- In:
Digital disruptive innovation
,
(pp. 169-208)
.
2020
Persistent link: https://www.econbiz.de/10012116267
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