Narrow search
Showing 1 - 10 of 281
Cover Image
Bank der Zukunft oder Zukunft der Bank? Herausforderungen, Trends & Handlungsempfehlungen für die Retail-Bank der Zukunft
Hölker, Lina; Rennhak, Carsten - 2014
Persistent link: https://www.econbiz.de/10010435815
Cover Image
Data-based Customer-Retention-as-a-Service: Induktive Entwicklung eines datenbasierten Geschäftsmodells auf Basis einer Fallstudie der Automobilbranche
Kortum, Henrik; Rebstadt, Jonas; Gravemeier, Laura Sophie; … - In: HMD Praxis der Wirtschaftsinformatik 58 (2021) 3, pp. 537-551
Kundenbindung ein. So schaffen große Unternehmen individuelle Kundenerlebnisse basierend auf der Auswertung großer kundenbezogener … Datenmengen zur kurz- aber auch langfristigen Kundenbindung, z. B. durch intelligente Empfehlungen von Inhalten auf … Künstlicher Intelligenz dazu befähigt, datenbasierte Technologien in der Kundenbindung einzusetzen. Das dem Geschäftsmodell …
Persistent link: https://www.econbiz.de/10014501603
Cover Image
Determinants of service quality in bureaucracy: Parkinson's theory at work
Jochimsen, Beate - 2007
Parkinson's law states that work expands to fill the time available for its completion and that the number of administrators in an office is bound to increase over time. An unique laboratory to test Parkinson's ideas are vehicle registration offices in Germany. Using their data we found...
Persistent link: https://www.econbiz.de/10010299121
Cover Image
The Mediating Role of Psychosocial Benefits in the Satisfaction Formation Process
Prevo, Olaf; Leunisse, Patrick; Roest, Henk - 1999
In this paper we investigate the mediating role of psychosocial benefits in the customersatisfaction/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction, sometimes preceded by anoverall functional benefit...
Persistent link: https://www.econbiz.de/10010324525
Cover Image
Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
Cover Image
Digitalisierung im Handwerk - Wer profitiert und wer verliert
Fredriksen, Kaja; Runst, Petrik - 2016
Das Handwerk ist verschiedenen technologiebedingten Veränderungen unterworfen. Es wurde bisher kaum untersucht, welche Handwerksunternehmen von dieser Entwicklung in welcher Weise betroffen sind. Handwerksbetriebe haben z.B. seit einiger Zeit die Möglichkeit, Online-Plattformen, wie MyHammer...
Persistent link: https://www.econbiz.de/10011964153
Cover Image
Measuring service quality: The opinion of Europeans about utilities
Ferrari, Pieralda A.; Salini, Silvia - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10010270942
Cover Image
Estimating the impact of access conditions on service quality in post
Swinand, Gregory; O'Toole, Conor; Lyons, Seán - 2010
Third party access to postal networks can be made subject to a range of access conditions. While the pricing of postal network access has received much research attention, the effects of access on quality of service have received less. Using data on international postal services in a large panel...
Persistent link: https://www.econbiz.de/10010277694
Cover Image
School Choice and School Quality in the US
Nechyba, Thomas - In: CESifo DICE Report 02 (2004) 4, pp. 33-38
Persistent link: https://www.econbiz.de/10011696489