//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"olc"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer loyalty and supplier...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Qualitätsmanagement
29
Beziehungsmarketing
24
Dienstleistungsqualität
16
Kundenzufriedenheit
11
Wettbewerb
7
Konsumentenverhalten
6
Luftverkehrsgesellschaft
5
AHP-Verfahren
4
Dienstleistungsmanagement
4
E-Business
4
Indien
4
Malaysia
4
Performance-Messung
4
Unternehmenserfolg
4
Bank
3
Dienstleistungssektor
3
Online-Handel
3
Reklamation
3
USA
3
Gesundheitsversorgung
2
KMU
2
Krankenhaus
2
Kundendienst
2
Kundenintegration
2
Lieferanten-Kunden-Beziehung
2
Management
2
Outsourcing
2
Polen
2
Produktimage
2
Rumänien
2
Spanien
2
Stakeholder
2
Taiwan
2
Telekommunikationssektor
2
Unternehmenskultur
2
Verarbeitendes Gewerbe
2
Vereinigte Arabische Emirate
2
Vergleich
2
Verkaufsförderung
2
Wirtschaftswachstum
2
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
48
Journal
25
Type of publication (narrower categories)
All
Graue Literatur
4
Non-commercial literature
4
Abstract
1
Language
All
English
71
German
2
Author
All
Abdullateef, Aliyu Olayemi
1
Abu-Laimon, Amr Adel Ahmad
1
Ajmal, Mian M.
1
Akhtar, Asif
1
Al Raee, Mueid
1
Al-Hawari, Mohammad Ahmad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Arabzad, S. Mohammad
1
Arana, Germán
1
Askari, Narges
1
Awasthi, Preety
1
Aziz, R. Abd El
1
Bekkah, Jeremy
1
Bello, Roberto
1
Bennur, Shubhapriya
1
Boukas, Nikolaos
1
Bumbac, Robert
1
Cheng, Lai-yu
1
Cheng, Pei-chu
1
Chotekorakul, Warin
1
Chreim, Samia
1
Cilleruelo, Ernesto
1
Cini, Daniela
1
Ciobanu, Radu
1
Clausen, Uwe
1
Dabestani, Reza
1
Das, Nandini
1
Dave, Dinesh S.
1
Davoud Nikbin
1
Dayang-Affizzah, A. M.
1
Deshpande, Sameer
1
Elmorchid, Brahim
1
Enache, Sorina
1
Essawi, N. El
1
Evashkevich, Terry Ross
1
Fandos-Roig, Juan Carlos
1
Forgas-Coll, Santiago
1
Formby, Sam K.
1
Gershon, Mark
1
Green, Kenneth W.
1
more ...
less ...
Institution
All
American Society for Quality
2
American Society for Competitiveness
1
American Society for Quality Control
1
Aspen Systems Corporation, Germantown, Md.
1
Chartered Quality Institute
1
Deutsche Gesellschaft für Qualität
1
Gesellschaft für Qualitätsmanagement in der Gesundheitsversorgung
1
Institute of Quality Assurance, London
1
more ...
less ...
Published in...
All
International journal of electronic customer relationship management : IJECRM
9
International journal of productivity and quality management : IJPQM
8
Service business
8
International journal of quality and service sciences
3
Theoretical and applied economics : GAER review
3
Folia oeconomica Stetinensia : FOS
2
International journal of logistics systems and management
2
Journal of fashion marketing and management
2
Advances in business and management forecasting
1
Aspen publication
1
Competitiveness review : an international business journal incorporating Journal of global competitiveness
1
EuroMed journal of business
1
International journal of accounting, auditing and performance evaluation : IJAAPE
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of business economics and management
1
Journal of central banking theory and practice
1
Journal of international economic review
1
Middle East development journal : a publication of the Economic Research Forum
1
Problems and perspectives in management : PPM
1
Tourism planning & development
1
more ...
less ...
Source
All
OLC EcoSci
ECONIS (ZBW)
112,206
RePEc
6,193
Other ZBW resources
3,655
USB Cologne (EcoSocSci)
3,052
EconStor
2,327
BASE
480
USB Cologne (business full texts)
367
ArchiDok
93
more ...
less ...
Showing
1
-
10
of
73
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
Saved in:
2
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
Saved in:
3
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
4
International journal of quality and service sciences
Bingley [u.a.] : Emerald
-
1.2009 -
Persistent link: https://www.econbiz.de/10008336887
Saved in:
5
Managing service quality : MSQ ; an international journal
Bingley : Emerald
;
anfangs: Bradford : MCB Univ. Press
;
…
-
1.1990/91 -
Persistent link: https://www.econbiz.de/10008379992
Saved in:
6
The impact of TQM practices on service quality in cellular communication companies in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
;
Abu-Laimon, Amr …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 446-474
Persistent link: https://www.econbiz.de/10010146206
Saved in:
7
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10010146209
Saved in:
8
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
Saved in:
9
Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
Saved in:
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
-
1.2002 -
Persistent link: https://www.econbiz.de/10008932868
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->