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Effects of satisfaction on service loyalty dimensions
Tsoukatos, Evangelos; Koulentaki, Maria - In: World review of entrepreneurship, management and … 9 (2013) 2, pp. 276-290
Persistent link: https://www.econbiz.de/10010117101
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Applying importance-performance analysis to asses service delivery performance : evidence from Greek insurance
Tsoukatos, Evangelos - In: EuroMed journal of business 3 (2008) 2, pp. 144-162
Persistent link: https://www.econbiz.de/10009890603
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Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance
Tsoukatos, Evangelos; Rand, Graham K. - In: Managing service quality : MSQ ; an international journal 16 (2006) 5, pp. 501-519
Persistent link: https://www.econbiz.de/10007295665
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Cultural influences on service quality and customer satisfaction: evidence from Greek insurance
Tsoukatos, Evangelos; Rand, Graham K. - In: Managing service quality : MSQ ; an international journal 17 (2007) 4, pp. 467
Persistent link: https://www.econbiz.de/10007750115
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Key determinants of service quality in retail banking
Tsoukatos, Evangelos; Mastrojianni, Evmorfia - In: EuroMed journal of business 5 (2010) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10009890630
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On the relationships between logistics service deliverables, customer satisfaction and loyalty in industrial supply chains
Giovanis, Apostolos N.; Tsoukatos, Evangelos - In: Journal for international business and entrepreneurship … 7 (2013) 1, pp. 63-80
Persistent link: https://www.econbiz.de/10010117480