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Estimation of penalty costs in service industries
Mitra, Amitava
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Patankar, Jayprakash G.
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Advances in business and management forecasting
9
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2013
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pp. 47-57
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
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Ishak Ismail
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Malliga Marimuthu
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Service business
7
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2013
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3
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pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
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Petzer, Daniel J.
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Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
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2
,
pp. 120-139
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Pulp & paper international : PPI
Brussels [u.a.] : RISI
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anfangs: San Francisco, Calif : …
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1.1959 -
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Journal of retailing and consumer services
London [u.a.] : Elsevier
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anfangs: London : …
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
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Wang, Chih-wei
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Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
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Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea
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Martínez, Patricia
;
Rodríguez del …
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Service business
7
(
2013
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3
,
pp. 459-481
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Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong
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Service business
7
(
2013
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3
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pp. 399-417
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Cross-cultural investigation of US and Indian consumer's apparel attribute choices applying Kano's theory
Bennur, Shubhapriya
;
Jin, Byoungho
- In:
Journal of fashion marketing and management
17
(
2013
)
3
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pp. 306-321
Persistent link: https://www.econbiz.de/10010184340
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