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Wetzels, Martin
46
Ruyter, Ko de
34
de Ruyter, Ko
34
Lemmink, Jos
10
Jong, Ad de
6
de Jong, Ad
6
Birgelen, Marcel van
5
Bloemer, Josée
5
Keen, Cherie
4
Schepers, Jeroen
4
Streukens, Sandra
4
Wetzels, M.
4
van Birgelen, Marcel
4
van Dolen, Willemijn M.
4
Antioco, Michael
3
Dellaert, Benedict G.C.
3
Lindgreen, Adam
3
Odekerken-Schröder, Gaby
3
Patterson, Paul G.
3
Ruyter, K.de
3
Wiertz, Caroline
3
Dabholkar, Pratibha A.
2
De Ruyter, Ko
2
Feinberg, Richard A.
2
Kleijnen, Mirella
2
Koelemeijer, Kitty
2
Lei, Jing
2
Ouwersloot, Hans
2
Palmer, Roger
2
Ruyter, Ko
2
van Dolen, Willemijn
2
van Laer, Tom
2
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1
Belei, Nina
1
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1
Breugelmans, Els
1
Brüggen, Elisabeth C
1
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1
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1
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1
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International journal of service industry management : IJSIM
11
Journal of retailing
7
Total quality management
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of business research : JBR
5
Journal of marketing
5
European journal of marketing : EJM
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
The journal of business & industrial marketing
4
Journal of management studies : JMS
3
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
2
International business review : the official journal of the European International Business Academy
2
Maandblad voor accountancy en bedrijfseconomie : MAB
2
Psychology & marketing
2
European management journal : publ. twice a year for the Scottish Business School
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
Journal of advertising research
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing education : JME
1
Journal of marketing management : MM
1
Journal of purchasing and supply management
1
Journal of service management
1
Long range planning : LRP ; international journal of strategic management
1
Management information systems : mis quarterly
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Operations research, Management science : OR MS ; the international literature digest
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
Qualitative market research : an international journal
1
The international journal of logistics management
1
The journal of brand management : an international journal
1
The journal of product innovation management : an internat. publication of the Product Development & Management Association
1
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OLC EcoSci
ECONIS (ZBW)
184
RePEc
49
Other ZBW resources
33
BASE
4
USB Cologne (EcoSocSci)
3
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In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
van Laer, Tom
;
de Ruyter, Ko
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-175
Persistent link: https://www.econbiz.de/10008427702
Saved in:
2
A Walk in Customers' Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts
van Laer, Tom
;
de Ruyter, Ko
;
Cox, David
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 14-27
Persistent link: https://www.econbiz.de/10010059719
Saved in:
3
Determinants of a Relational Exchange Orientation in the Marketing-Manufacturing Interface: An Empirical Investigation
Ruyter, Ko De
;
Wetzels, Martin
- In:
Journal of management studies : JMS
37
(
2000
)
2
,
pp. 257-276
Persistent link: https://www.econbiz.de/10005895898
Saved in:
4
Measuring customer service quality in international marketing channels: A multimethod approach
Wetzels, Martin
;
Ruyter, Ko de
;
Lemmink, Jos
; …
- In:
The journal of business & industrial marketing
10
(
1995
)
5
,
pp. 50-59
Persistent link: https://www.econbiz.de/10007336572
Saved in:
5
Marketing service relationships: The role of commitment - Partners in business must have a high degree of commitment towards their relationship
Wetzels, Martin
;
Ruyter, Ko de
;
Birgelen, Marcel van
- In:
The journal of business & industrial marketing
13
(
1998
)
4-5
,
pp. 406-423
Persistent link: https://www.econbiz.de/10007350238
Saved in:
6
PAPERS - Modelling firms propensity to continue service exporting: A cross-country analysis
Patterson, Paul G.
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
International business review : the official journal of …
8
(
1999
)
3
,
pp. 351-366
Persistent link: https://www.econbiz.de/10005968034
Saved in:
7
PAPERS - Consumer ethnocentrism in international services marketing
Ruyter, Ko de
;
Birgelen, Marcel van
;
Wetzels, Martin
- In:
International business review : the official journal of …
7
(
1998
)
2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10005973772
Saved in:
8
Number 1-2 - Moments of sorrow and joy: An empirical assessment of the complementary value of critical incidents in understanding customer service evaluations
Odekerken-Schröder, Gaby
;
Birgelen, Marcel van
; …
- In:
European journal of marketing : EJM
34
(
2000
)
1-2
,
pp. 107-125
Persistent link: https://www.econbiz.de/10006094646
Saved in:
9
Linking perceived service quality and service loyalty: A multi-dimensional perspective
Bloemer, Josée
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
European journal of marketing : EJM
33
(
1999
)
11-12
,
pp. 1082-1106
Persistent link: https://www.econbiz.de/10006096452
Saved in:
10
The power of perceived service quality in international marketing channels
Ruyter, Ko de
;
Wetzels, Martin
;
Lemmink, Jos
- In:
European journal of marketing : EJM
30
(
1996
)
12
,
pp. 22-38
Persistent link: https://www.econbiz.de/10006102517
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