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Estimation of penalty costs in service industries
Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
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Journal of retailing and consumer services
London [u.a.] : Elsevier; anfangs: London : … - 1.1994 -
Persistent link: https://www.econbiz.de/10008374994
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E-commerce customer's preference implicit identification
Zdziebko, Tomasz - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 33-46
Persistent link: https://www.econbiz.de/10010148367
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How brand awareness affects online purchase intention : considering the role of perceived risk
Hashemi, Novin; Hajiheydari, Nastaran - In: International journal of electronic customer … 6 (2012) 3/4, pp. 274-291
Persistent link: https://www.econbiz.de/10010184744
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea; Martínez, Patricia; Rodríguez del … - In: Service business 7 (2013) 3, pp. 459-481
Persistent link: https://www.econbiz.de/10010159911
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Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417
Persistent link: https://www.econbiz.de/10010159914