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Estimation of penalty costs in service industries
Mitra, Amitava
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Patankar, Jayprakash G.
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Advances in business and management forecasting
9
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2013
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pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
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Ishak Ismail
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Malliga Marimuthu
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Service business
7
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2013
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3
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pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
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Petzer, Daniel J.
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Svari, Sander
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- In:
International journal of quality and service sciences
5
(
2013
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2
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pp. 120-139
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Information richness on service business websites
Patrakosol, Buraj
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Lee, Sang M.
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Service business
7
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2013
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2
,
pp. 329-346
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Airline
website
loyalty formation and the moderating effects of gender and education
Forgas-Coll, Santiago
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Palau-Saumell, Ramon
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Service business
7
(
2013
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2
,
pp. 255-274
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The interplay of entrepreneurial
cognition
and internal stakeholders
Miller, Lianne
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Lloyd-Reason, Lester
- In:
International journal of entrepreneurship and small business
19
(
2013
)
2
,
pp. 276-291
Persistent link: https://www.econbiz.de/10010159625
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Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva
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Santos, Cristiane Pizzutti dos
- In:
International journal of pharmaceutical and healthcare …
7
(
2013
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2
,
pp. 120-141
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Journal of retailing and consumer services
London [u.a.] : Elsevier
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anfangs: London : …
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
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Wang, Chih-wei
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Service business
7
(
2013
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2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
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pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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