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loyalty formation and the moderating effects of gender and education
Forgas-Coll, Santiago
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Palau-Saumell, Ramon
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
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Ishak Ismail
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Malliga Marimuthu
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7
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2013
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3
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E-commerce customer's preference implicit identification
Zdziebko, Tomasz
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Folia oeconomica Stetinensia : FOS
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2012
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pp. 33-46
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How brand awareness affects online purchase intention : considering the role of perceived risk
Hashemi, Novin
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Hajiheydari, Nastaran
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Estimation of penalty costs in service industries
Mitra, Amitava
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Patankar, Jayprakash G.
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Advances in business and management forecasting
9
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2013
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pp. 47-57
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
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Petzer, Daniel J.
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Svari, Sander
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International journal of quality and service sciences
5
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2013
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2
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pp. 120-139
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
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Wang, Chih-wei
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7
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2013
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2
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pp. 307-328
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
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Folia oeconomica Stetinensia : FOS
11
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2012
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1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
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1.2002 -
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The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
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Lin, Tyrone T.
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Cheng, Pei-chu
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7
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2013
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2
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pp. 207-225
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