impact on the overall business orientation of Indian banks. Therefore, bank management should concentrate equally on …The study analyzes the overall business orientation of Indian consumer banks by examining five important business … marketing orientation. It throws light on the extent to which each business orientation is followed by Indian banks. All the 39 …

We document that trust in public institutions--and particularly trust in banks, business and government--has declined … the most suffered the biggest loss in confidence in institutions, particularly in trust in government and the financial … over recent years. U.S. time series evidence suggests that this partly reflects the pro-cyclical nature of trust in …

We document that trust in public institutions – and particularly trust in banks, business and government – has declined … the most suffered the biggest loss in confidence in institutions, particularly in trust in government and the financial … over recent years. U.S. time series evidence suggests that this partly reflects the pro-cyclical nature of trust in …

We document that trust in public institutions—and particularly trust in banks, business and government—has declined … the most suffered the biggest loss in confidence in institutions, particularly in trust in government and the financial … over recent years. U.S. time series evidence suggests that this partly reflects the pro-cyclical nature of trust in …

satisfaction of banks in Jordan. Using a structured questionnaire, the primary data was collected from 457 customers who had e …-banking transactions with banks in Jordan. Multiple regression analysis was employed to test the research model and hypotheses. The …, responsiveness and customisation have a positive and significant effect on the banks overall customers' satisfaction and its elements …

customers fairly in the financial sector. By being embedded in the strategy and structure of the bank organisation, corporate …

Recent research has highlighted the importance of trust in building and maintaining business relationships. This … trust in buyer-seller relationships and compare it to the role of satisfaction. The study focuses on the commercial banking … sector, where a climate of trust is essential for developing and maintaining business relationships. Data were collected in a …

role of customer satisfaction, trust and commitment in the formation and enhancement of long-term customer relationships …-agency sector. Our findings indicate that customer satisfaction, trust and commitment all play a significant role in the building …

, Trust, Commitment, Communication on Relationship Strength which further explore the affect on attitudinal outcomes like … indicated that customer satisfaction has emerged as a significant factor followed by commitment and trust for managing …