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A Comparative Study of Customers¡¯ Perceptions of Service Quality Dimensions between Public and Private Banks in India
Banerjee, Dr. Neelotpaul; Sah, Santosh - In: International Journal of Business Administration 3 (2012) 5, pp. 33-44
satisfied with their services in order to survive in the dynamic business environment. This research paper uses the SERVQUAL … banks in India. Outcomes of the study outlined that customers¡¯ expectations are more with the private banks and the level …
Persistent link: https://www.econbiz.de/10011267168
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The concept study of Servqual method’s gap
Wolniak, Radosław; Skotnicka-Zasadzien, Bozena - In: Quality & Quantity: International Journal of Methodology 46 (2012) 4, pp. 1239-1247
Persistent link: https://www.econbiz.de/10010993040
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QUALITY ANALYSIS OF HOTEL SERVICES USING SERVQUAL METHODOLOGY
Pindžo, Renata; Lončar, Ivana - In: Serbian Association of Economists Journal (2013) 3-4, pp. 199-211
surviving on the market. One of the most popular methods for measuring quality in the servi- ce sector is Servqual method based … provided to the customers. The main result of the analysis is Servqual gap indicating an average variation of guest perception …
Persistent link: https://www.econbiz.de/10010672362
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APPLICATION OF SERVQUAL METHOD FOR EVALUATION OF QUALITY OF EDUCATIONAL SERVICES AT THE UNIVERSITY OF HIGHER EDUCATION
Ulewicz, Robert - In: Polish Journal of Management Studies 9 (2014) 1, pp. 254-264
The quality of provided educational service, its perception by students as well as employers in the market is an important element in the positioning of future employee in the labour market. We can conclude that the completion of the university with an established reputation can help in a...
Persistent link: https://www.econbiz.de/10010800702
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Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS
Salvador-Ferrer, Carmen María - In: Service Science 2 (2010) 3, pp. 167-176
develop such studies is the SERVQUAL. This tool has undergone much criticism, mainly focusing on the situational instability … that the traditional dimensions of SERVQUAL can be reduced and clustered in the macro categories, interactive quality and …
Persistent link: https://www.econbiz.de/10010990641
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The relationship between income level and medical tourism service quality expectations
Moreno, Jose F.; Guiry, Michael - In: International Journal of Services, Economics and Management 6 (2014) 3, pp. 263-281
The research investigates if consumers' expectations of the service quality of foreign healthcare facilities vary depending on their income level. The results show that there are significant differences in medical tourism service quality expectations between different income groups for all five...
Persistent link: https://www.econbiz.de/10010888503
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EVALUATING THE IMPACT OF BANKING SERVICES QUALITY ON CUSTOMER LOYALTY IN CREDIT EUROPE BANK (ROMANIA)
Bente, Corneliu; Bente, Florina Maria - In: Theoretical and Applied Economics 3(580)(supplement) (2013) 3(580)(supplement), pp. 557-562
-term cooperation relations between a bank and its customers represent the proof of the bank's efforts in providing quality services …
Persistent link: https://www.econbiz.de/10011004854
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Students’ Perceptions about Role of Faculty and Administrative Staff in Business Education Service Quality Assessment
Arslanagić-Kalajdžić, Maja; Kadić-Maglajlić, Selma; … - In: Tržište/Market 26 (2014) 1, pp. 93-108
adapted SERVQUAL measure of expected and perceived quality, where employees at business schools are split into two groups … SERVQUAL measure. Therefore, the study contributes to the existing literature reporting the findings on service quality in an …
Persistent link: https://www.econbiz.de/10011007027
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An empirical assessment of service quality in the context of travel agencies in the Republic of Macedonia
Ciunova-Shuleska, Anita; Palamidovska, Nikolina; … - In: Tržište/Market 25 (2013) 1, pp. 21-36
. Its authors applied a modified version of the SERVQUAL instrument for measuring service quality. The results of the …
Persistent link: https://www.econbiz.de/10011007086
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THE EFFECT OF DEMOGRAPHICS AND TRAVEL FREQUENCY ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND BRAND LOYALTY IN THE CASE OF TRADITIONAL TRAVEL AGENCIES
MOISESCU, OVIDIU I.; GICA, OANA A. - In: JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA (2013)
SERVQUAL evaluation method was adopted and adapted. The results showed that even though gender does not generally have a …
Persistent link: https://www.econbiz.de/10010925376