-administered questionnaire for this purpose. The development of a holistic model for student satisfaction perceptions and loyalty would help to …

. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. The five … dimensions of SERVQUAL model i.e. reliability, assurance, tangibility, empathy and responsiveness were used to measure the …

medical rehabilitation. SERVQUAL instrument was used to measure the service quality. The SERVQUAL questionnaire included an … rather satisfactory level of health care quality across all SERVQUAL dimensions. Patients who perceived a higher level of … service quality show greater satisfaction with the services, as well as a higher level of loyalty to the hospital which …

levels of casino customer expectations, perceptions, satisfaction and loyalty, as well as to determine the nature of socio … loyalty in the casino setting. This research has demonstrated that better casino services would lead to higher customer … of customer satisfaction with services provided at Croatian coastal casinos combining the SERVQUAL and CASERV scales. …

by a commercial bank in Bangladesh. A questionnaire survey is administered to calculate the gap score using SERVQUAL and …

satisfaction leads to customer loyalty (Wilson et al., 2008), recommendation and repeat purchase. Romanian banking system can be …

354 blood donors’ using a SERVQUAL questionnaire. The study looked at perception and expectation levels of blood donors … service quality of a central blood bank from blood donors’ perspectives through implementation of the SERVQUAL model. …