Narrow search
Showing 1 - 10 of 877
Cover Image
Beyond customer satisfaction to customer loyality : the key to greater profitability
Bhote, Keki R. - 1996
Persistent link: https://www.econbiz.de/10004317572
Cover Image
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
Cover Image
Why satisfaction doesn't buy loyalty : the role of industry context effects
Nijssen, Edwin Jacob - 2001
Persistent link: https://www.econbiz.de/10004748277
Cover Image
Designing and delivering superior customer value : concepts, cases, and applications
Weinstein, Art; Johnson, William C. - 1999
Persistent link: https://www.econbiz.de/10004139812
Cover Image
Finding the profit in customer satisfaction : translating best practices into bottom-line results
Barsky, Jonathan Daniel - 1999
Persistent link: https://www.econbiz.de/10004063649
Cover Image
Stärkt customer care die Kundenbeziehung? : Eine kausalanalytische Untersuchung aus Kundensicht
Bliemel, Friedhelm; Eggert, Andreas - 1999
Persistent link: https://www.econbiz.de/10004028627
Cover Image
Kundenverständnis über die Kundenzufriedenheit hinaus : der Ansatz des strategic customer review (SCR)
Homburg, Christian; Werner, Harald - 1999
Persistent link: https://www.econbiz.de/10004020134
Cover Image
Das deutsche Kundenbarometer - Qualität und Zufriedenheit : eine Studie zur Kundenzufriedenheit in der Bundesrepublik Deutschland
Deutsche Marketing-Vereinigung; Deutsche Bundespost … - München : FGM-Verl. - Nachgewiesen 1992 - 1998
Persistent link: https://www.econbiz.de/10004192144
Cover Image
Making customer satisfaction happen : a strategy for delighting customers
MacNealy, Roderick M. - 1994 - 1. ed.
Persistent link: https://www.econbiz.de/10004205016
Cover Image
Management der Kundenzufriedenheit
Dreger, Wolfgang - 1999
Persistent link: https://www.econbiz.de/10004205787