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Handbook of customer satisfaction and loyalty measurement
Hill, Nigel; Alexander, Jim - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10004871040
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The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F. - 2001
Persistent link: https://www.econbiz.de/10004720452
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Stop, ask and listen : proven sales techniques for turning browsers into buyers
Robertson, Kelley - 2004 - 2nd ed.
Persistent link: https://www.econbiz.de/10004792415
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The golden apple : how to measure value, build confidence and be your best in work & life
Aaronson, Kathy - 2006
Persistent link: https://www.econbiz.de/10004224455
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Memorable customer experiences : a research anthology
Lindgreen, Adam (contributor) - 2009
Persistent link: https://www.econbiz.de/10004945027
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The Saturn difference : creating customer loyalty in your company
Lenz, Vicki - 1999
Persistent link: https://www.econbiz.de/10004263807
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Challenges of managing information quality in service organizations
Hakim, Latif al- (contributor) - 2007
Persistent link: https://www.econbiz.de/10004875867
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The ultimate question : driving good profits and true growth
Reichheld, Frederick F. - 2006
Persistent link: https://www.econbiz.de/10004863318
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The marking enterprise : business success and societal embedding
Thoenig, Jean-Claude; Waldman, Charles - 2007
Persistent link: https://www.econbiz.de/10004872301