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Service management
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed.
Persistent link: https://www.econbiz.de/10004779568
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The growth of service industries : the paradox of exploding costs and persistent demand
Raa, Thijs ten (contributor) - 2001
Persistent link: https://www.econbiz.de/10004765078
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh Kumar; Gupta, Praveen - 2008 - 1. pr.
Persistent link: https://www.econbiz.de/10004917977
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Total global strategy II : updated for the internet and service era
Yip, George S. - 2003 - [2. ed.]
Persistent link: https://www.econbiz.de/10004752660
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Service operations management
Johnston, Robert; Clark, Graham - 2001
Persistent link: https://www.econbiz.de/10004719528
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Managing service operations : design and implementation
Hollins, Bill; Shinkins, Sadie - 2006
Persistent link: https://www.econbiz.de/10004879430
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Dienstleistungsmanagement
Corsten, Hans - 1997 - 3., völlig neu bearb. und wes. erw. Aufl. von "Betriebswirtschaftslehre der Dienstleistungsunternehmungen"
Persistent link: https://www.econbiz.de/10004317991
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Services management : an integrated approach
VanLooy, Bart (contributor) - 1998
Persistent link: https://www.econbiz.de/10004371545
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Managing key clients
Walker, Kevin; Denvir, Paul; Ferguson, Cliff - 2006 - [Nachdr.]
Persistent link: https://www.econbiz.de/10004662158
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Restructuring the professional organization : accounting, health care and law
Brock, David M. (contributor)
Persistent link: https://www.econbiz.de/10004593743