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Kundenbindung
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USB Cologne (EcoSocSci)
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ECONIS (ZBW)
240
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Customer orientation and market action
Johnson, Michael D.
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1998
Persistent link: https://www.econbiz.de/10004359533
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
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contributor
)
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1997
Persistent link: https://www.econbiz.de/10004327451
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3
Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.
;
Auh, Seigyoung
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1998
Persistent link: https://www.econbiz.de/10004600884
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4
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
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2000
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1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
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5
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10004727850
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6
Kundenorientierung und Markthandlung
Johnson, Michael D.
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2001
Persistent link: https://www.econbiz.de/10004740272
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7
The allocation of scarce resources : experimental economics and the problem of allocating airport slots
Grether, David M.
;
Isaac, R. Mark
;
Plott, Charles R.
-
1989
-
1. [Dr.]
Persistent link: https://www.econbiz.de/10004070516
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