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Service magic : the art of amazing your customers
Zemke, Ron
;
Bell, Chip R.
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2003
Persistent link: https://www.econbiz.de/10004726480
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Take their breath away : how imaginative service creates devoted customers
Bell, Chip R.
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Patterson, John R.
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2009
Persistent link: https://www.econbiz.de/10004938903
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3
Agency account handling : avoiding blood, sweat and tears
Sims, Michael
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2004
Persistent link: https://www.econbiz.de/10004421932
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4
Services management : an integrated approach
Van Looy, Bart
(
contributor
)
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2003
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2. ed.
Persistent link: https://www.econbiz.de/10004460651
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Marketing a service for profit : a practical guide to key service marketing concepts
Clarke, Greg
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2000
Persistent link: https://www.econbiz.de/10004604714
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6
Services marketing
Apte, Govind
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2004
Persistent link: https://www.econbiz.de/10004383173
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7
Service operations management
Johnston, Robert
;
Clark, Graham
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2001
Persistent link: https://www.econbiz.de/10004719528
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8
Empowerment : HR strategies for service excellence
Lashley, Conrad
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2001
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[New ed.]
Persistent link: https://www.econbiz.de/10004720247
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9
Capital and knowledge in Asia : changing power relations
Dahles, Heidi
(
contributor
); …
-
2003
Persistent link: https://www.econbiz.de/10004722708
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10
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10004727850
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