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Employee motivation, job satisfaction, customer satisfaction, and firm performance : the moderating role of employee empowerment
Makhamreh, Hebah Zaki; Alsakarneh, Asaad; Eneizan, Bilal; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 23 (2022) 2, pp. 357-364
This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job...
Persistent link: https://www.econbiz.de/10014246880
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The impact of employee satisfaction on employee intention to leave : a case study analysis
Lai Wan Hooi; Pang Yoon Leong - In: Journal for international business and entrepreneurship … 8 (2015) 3, pp. 281-299
Persistent link: https://www.econbiz.de/10011526758
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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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Exploring the relationship between individual values and the customer orientation of front-line employees
Sousa, Carlos M. P.; Coelho, Filipe - In: Journal of marketing management : MM 29 (2013) 15/16, pp. 1653-1679
Persistent link: https://www.econbiz.de/10010235028
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Variables affecting employee satisfaction : evidence from Sultanate of Oman
Pauceanu, Alexandrina Maria; Sanyal, Shouvik; Hisam, … - In: International journal of applied business and economic … 14 (2016) 1, pp. 499-510
Persistent link: https://www.econbiz.de/10011547599
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Relationship between employees engagement and satisfaction at ideal fasterner India private limited
Valliappan, M.; Preethi, R. V. Snigdha - In: International journal of economic research 12 (2015) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10011419839
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Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
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Job satisfaction and employee turnover determinants in high contact services : insights from employees' online reviews
Stamolampros, Panagiotis; Korfiatis, Nikolaos; … - In: Tourism management : research, policies, practice 75 (2019), pp. 130-147
Persistent link: https://www.econbiz.de/10012063580
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The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588
Persistent link: https://www.econbiz.de/10011578856