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Arbeitsverhalten
Consumer behaviour
35
Konsumentenverhalten
34
Customer satisfaction
24
Kundenzufriedenheit
23
Dienstleistungsqualität
21
Service quality
21
Beziehungsmarketing
18
Relationship marketing
18
Work behaviour
12
Customer citizenship behavior
6
Dienstleistungssektor
6
Service industry
6
South Korea
6
Südkorea
6
service quality
6
Customer integration
5
Customer value
5
Kundenintegration
5
Regression analysis
5
Arbeitskräfte
4
Customer service
4
Emotion
4
Kundenservice
4
Kundenwert
4
Loyalty program
4
Regressionsanalyse
4
SERVQUAL
4
Social exclusion
4
Theorie
4
Theory
4
Workforce
4
customer satisfaction
4
Altruism
3
Altruismus
3
Arbeitszufriedenheit
3
Betriebsklima
3
Brand image
3
Caring climate
3
Dysfunctional customer behavior
3
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English
12
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Gong, Taeshik
12
Lee, Kangcheol
3
Wang, Chen-Ya
3
Chan, Kimmy Wa
2
Yi, Youjae
2
Barnett, Willy
1
Choi, Jin Nam
1
Chu, Candace
1
Hyun, Hyowon
1
Ifie, Kemefasu
1
Kang, Min Jung
1
Kearney, Treasa
1
Park, Jungkun
1
Schwabe, Maria
1
Sharma, Piyush
1
Sun, Pengchang
1
Walsh, Gianfranco
1
Wang, Chan-Ya
1
Zhang, Ruixue
1
Zhou, Mingjian
1
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Journal of retailing and consumer services
3
Journal of business research : JBR
2
Journal of service research : JSR
2
The journal of services marketing
2
Journal of service theory and practice
1
The Cornell hospitality quarterly
1
The service industries journal
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ECONIS (ZBW)
12
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1
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
3
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
4
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
5
The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of business research : JBR
138
(
2022
),
pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
Saved in:
6
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
7
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
8
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
9
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
10
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
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