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Exploring the impacts of relationship on employees' communicative behaviors during issue periods based on employee position
Lee, Yeunjae - In: Corporate communications : an international journal 22 (2017) 4, pp. 542-555
Persistent link: https://www.econbiz.de/10011806738
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The impact of CSR on casino employees’ organizational trust, job satisfaction, and customer orientation : an empirical examination of responsible gambling strategies
Lee, Choong-Ki; Song, Hak-jun; Lee, Hye-mi; Lee, Seoki; … - In: International journal of hospitality management 33 (2013), pp. 406-415
Persistent link: https://www.econbiz.de/10009746335
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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The moderating influence of organizational support on the development of salesperson job performance : can an organization provide too much support?
Stan, Simona; Evans, Kenneth R.; Arnold, Todd J.; … - In: The journal of personal selling & sales management : JPSSM 32 (2012) 4, pp. 405-419
Persistent link: https://www.econbiz.de/10009680337
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Service climate and employee well being in higher education
Martin, Angela - In: Journal of management & organization : journal of … 14 (2008) 2, pp. 155-167
Persistent link: https://www.econbiz.de/10003722220
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The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo; Park, Sang Il; Moon, Tae Won - In: The journal of services marketing 28 (2014) 3, pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Mitigating burnout through organizational justice : customer support workers' experiences of customer injustice and emotional labor
Kim, Heewon; Leach, Rebecca B. - In: Management communication quarterly : an international … 35 (2021) 4, pp. 497-517
Persistent link: https://www.econbiz.de/10012661959
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Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas; Yalkin, Cagri - In: Journal of customer behaviour 18 (2019) 3, pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
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Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of hospitality management 63 (2017), pp. 93-100
Persistent link: https://www.econbiz.de/10011705784