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The influence of service quality, corporate image, and customer satisfaction on customer loyalty in banking sector in Yogyakarta
Christanto, Yohanes Michael; Santoso, Singgih - 2022
Persistent link: https://www.econbiz.de/10013445142
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Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
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Corporate reputation and customer loyalty as the measures of competitive enterprise position : empirical analyses on the example of Polish banking sector
Szwajca, Danuta - In: Oeconomia Copernicana 7 (2016) 1, pp. 91-106
Persistent link: https://www.econbiz.de/10011499451
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Customer Loyalty : The Effect of Service Quality, Corporate Image, Customer Relationship Marketing and Customer Satisfaction as Intervening Variable - An Empirical Analysis of Bank...
Karyose, Hellen - 2019
customer satisfaction and customer loyalty. The population consisted of 180 bank customers in Malang city. For the analysis of …
Persistent link: https://www.econbiz.de/10012891403
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Impact of social media on corporate reputation of banks in India : a customers' perspective
Mehta, Reena; Gupta-Bhattacharya, Nupur; Talwar, Shalini - In: Bank parikrama : a journal of banking & finance : … 43 (2018) 1/4, pp. 16-40
Persistent link: https://www.econbiz.de/10012023846
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The effects of service quality, image and trust on satisfaction and its impact on Syari’ah Bank customer loyalty in Palembang
Asiati, Diah Isnaini; Wibowo; Umar, Husein; Sitinjak, Tony - In: Business and Economic Research : BER 9 (2019) 1, pp. 295-316
Persistent link: https://www.econbiz.de/10012030418
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Determining the relationship between organizational reputation and citizens' behavioral intentions (case: Bank Shahr customers)
Zarandi, Hossein Mohammadpour; Amirkabiri, Alireza; … - In: Journal of urban economics and management : a quarterly … 5 (2017) 20, pp. 99-111
Persistent link: https://www.econbiz.de/10011774282
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Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert; Vella, Joseph; Konietzny, Jirka; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong; Noman, Abu Hanifa Md.; Hassan, M. Kabir - In: International journal of bank marketing 41 (2023) 3, pp. 550-571
Persistent link: https://www.econbiz.de/10014267105