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Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni; Bouranta, Nancy; Psomas, Evangelos - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
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Examining the interconnections between e-crm, customer experience, customer satisfaction and customer loyalty : a mediation approach
Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10014306945
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An exploration of the effect of Electronic Customer Relationship Management (E-CRM) on customer loyalty : a serial mediation analysis
Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: Customer relationship management : methods, …, (pp. 143-173). 2024
Persistent link: https://www.econbiz.de/10015072624
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Exploring the impact of brand equity and customer satisfaction on customer loyalty
Kaur, Gurjeet; Mahajan, Neetu - In: Metamorphosis : a journal of management research 10 (2011) 2, pp. 27-47
Persistent link: https://www.econbiz.de/10010226941
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Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar; Srivastava, Medha - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
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Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...
Persistent link: https://www.econbiz.de/10012643064
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Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
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Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? : evidence from the Saudi banking sector
Al-Ghamdi, Shumookh Abdul Aziz; Badawi, Nada Saleh - In: Cogent business & management 6 (2019), pp. 1-19
This study examines the influence of corporate social responsibility activities on customer satisfaction and loyalty in the Saudi banking sector. The quantitative method was adopted by conducting a web-based survey via e-mail and social media platforms. A convenience sample of 624 banking...
Persistent link: https://www.econbiz.de/10012115986