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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Customer satisfaction
13,741
Kundenzufriedenheit
13,605
Konsumentenverhalten
8,138
Consumer behaviour
8,130
Service quality
6,339
Dienstleistungsqualität
6,316
Beziehungsmarketing
5,958
Relationship marketing
5,943
Viral marketing
4,765
Virales Marketing
4,755
Strukturgleichungsmodell
4,032
Structural equation model
4,017
Social Web
2,557
Social web
2,556
Online-Marketing
2,023
Internet marketing
2,016
Online-Handel
1,770
Online retailing
1,766
Electronic Commerce
1,261
customer satisfaction
1,254
E-commerce
1,231
Brand management
1,135
Markenimage
1,135
Arbeitszufriedenheit
1,134
Markenführung
1,134
Brand image
1,128
Job satisfaction
1,126
Satisfaction
1,101
Qualitätsmanagement
1,087
Quality management
1,039
Emotion
1,019
Customer service
1,010
Kundenservice
1,005
Urlaubsverhalten
983
Holiday behaviour
982
Confidence
954
Vertrauen
954
Hotel industry
856
Hotellerie
855
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403
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88
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718
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92
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2
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688
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28
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Graue Literatur
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17
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14
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12
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6
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4
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3
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3
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3
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Lehrbuch
3
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3
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2
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2
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2
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1
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1
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1
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1
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758
German
55
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Roschk, Holger
14
Mattila, Anna S.
13
Grégoire, Yany
12
Gelbrich, Katja
11
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Guchait, Priyanko
7
Sparks, Beverley
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Seidel, Wolfgang
6
Weber, Karin
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Harun, Ahasan
5
Larivière, Bart
5
MacQuilken, Lisa
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
4
Gäthke, Jana
4
Homburg, Christian
4
Hsu, Cathy H. C.
4
Hunt, H. Keith
4
Iglesias Argu͏̈elles, Víctor
4
Joireman, Jeff
4
Luo, Xueming
4
Matos, Celso Augusto de
4
McColl-Kennedy, Janet R.
4
Nikbin, Davoud
4
Ozuem, Wilson
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
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RWTH Aachen
2
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Dresden
1
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Journal of business research : JBR
49
International journal of hospitality management
34
Journal of retailing and consumer services
34
The journal of services marketing
28
Journal of hospitality marketing & management
24
Service business
18
International journal of contemporary hospitality management
16
Journal of service research : JSR
15
The service industries journal
15
European journal of marketing : EJM
12
Journal of the Academy of Marketing Science
12
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
9
Services marketing quarterly
9
International journal of quality and service sciences
8
Journal of air transport management
8
Journal of service research
8
Journal of service theory and practice
8
Business horizons
7
Cogent business & management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of consumer behaviour : an international research review
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of marketing management : MM
4
Total quality management & business excellence
4
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ECONIS (ZBW)
812
Showing
1
-
10
of
812
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articles prioritized
date (newest first)
date (oldest first)
1
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
2
Customer complaining behaviour and its consequences in the credit card industry : an empirical investigation in the developing Indian economy
Pandey, Shivendra Kumar
- In:
International journal of Indian culture and business …
11
(
2015
)
1
,
pp. 112-127
Persistent link: https://www.econbiz.de/10011588349
Saved in:
3
Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates
Jham, Vimi
- In:
International journal of financial services management …
9
(
2019
)
4
,
pp. 369-385
Persistent link: https://www.econbiz.de/10012147267
Saved in:
4
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
5
An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
Saved in:
6
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
7
Analysis of the role of complaint management in the context of relationship marketing
Suárez Álvarez, Leticia
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of marketing management : MM
27
(
2011
)
1/2
,
pp. 143-164
Persistent link: https://www.econbiz.de/10008841666
Saved in:
8
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
9
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
10
Service recovery strategies for crowdsourced transportation : an examination of their impacts on user loyalty
Yuen, Kum Fai
;
Song, Simin
;
Li, Xue
;
Wang, Xueqin
- In:
Technology analysis & strategic management
35
(
2023
)
5
,
pp. 523-537
Persistent link: https://www.econbiz.de/10014301365
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