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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Service quality
31
Dienstleistungsqualität
30
Emotion
28
Consumer behaviour
26
Konsumentenverhalten
25
Relationship marketing
25
Australia
20
Australien
18
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
14
Service industry
12
Health care
10
Beschwerdemanagement
9
Complaint management
9
Diversity Management
9
Diversity management
9
Gesundheitsversorgung
9
Betriebliche Wertschöpfung
8
Dienstleistung
8
Marketing not elsewhere classified
8
Value creation
8
China
7
Customer service
7
Customer value
7
Kundenservice
7
Kundenwert
7
Organizational behaviour
7
Services
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Customer experience
6
Gesundheitswesen
6
Health care system
6
Rebekah Russell-Bennett
6
Satisfaction
6
Arbeitsgruppe
5
Customer integration
5
Entrepreneurship
5
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Undetermined
10
Free
2
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Article
20
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
20
Aufsatz in Zeitschrift
20
Aufsatzsammlung
2
Collection of articles of several authors
1
Lehrbuch
1
Sammelwerk
1
Textbook
1
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English
24
Author
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McColl-Kennedy, Janet R.
19
Härtel, Charmine E. J.
5
Sweeney, Jillian C.
4
Danaher, Tracey S.
3
Gustafsson, Anders
3
Russell-Bennett, Rebekah
3
Witell, Lars
3
Ashkanasy, Neal M.
2
Danaher, Peter J.
2
Hogan, Suellen J.
2
Lemon, Katherine N.
2
Lervik-Olsen, Line
2
Snyder, Hannah
2
Zerbe, Wilfred J.
2
Aksoy, Lerzan
1
Amonini, Claudia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Bennett, Rebekah
1
Brady, Michael K.
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Conroy, Denise M.
1
Dagger, Tracey S.
1
Edvardsson, Bo
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Field, Joy M.
1
Ford, Robert C.
1
Fotheringham, Darima
1
Friman, Margareta
1
Gallan, Andrew S.
1
Glavas, Charmaine
1
Helkkula, Anu
1
Huang, Ming-Hui
1
Jaakkola, Elina
1
Kimberley, Nell
1
Klaus, Philipp
1
Kristensson, Per
1
Neely, Andy D.
1
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Journal of service management
4
Journal of service research
3
Journal of business research : JBR
2
Journal of service research : JSR
2
Research on emotion in organizations
2
The journal of services marketing
2
Australasian marketing journal
1
Business horizons
1
Emerald insight
1
European journal of marketing : EJM
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of marketing management : MM
1
The journal of brand management : an international journal
1
The service industries journal
1
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ECONIS (ZBW)
24
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1
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
2
A tri-dimensional approach for auditing brand loyalty
Worthington, Steve
;
Russell-Bennett, Rebekah
;
Härtel, …
- In:
The journal of brand management : an international journal
17
(
2009/10
)
4
,
pp. 243-253
Persistent link: https://www.econbiz.de/10003944858
Saved in:
3
Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Kimberley, Nell
;
Härtel, Charmine E. J.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 207-218
Persistent link: https://www.econbiz.de/10003722225
Saved in:
4
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012384843
Saved in:
5
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
-
First edition
Persistent link: https://www.econbiz.de/10012404544
Saved in:
6
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
9
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
10
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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