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The role of E-quality within the consumer dexision making process
Wen, Chao; Prybutok, Victor R.; Blankson, Charles; … - In: International journal of operations & production … 34 (2014) 12, pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
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Co-viewing experience in video websites : the effect of social presence on e-loyalty
Fang, Jiaming; Chen, Lei; Wen, Chao; Prybutok, Victor R. - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 446-476
Persistent link: https://www.econbiz.de/10011884555
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Value co-creation through branded apps : enhancing perceived quality and brand loyalty
Tran, Trang; Taylor, David; Wen, Chao - In: Journal of research in interactive marketing : … 17 (2023) 4, pp. 562-580
Persistent link: https://www.econbiz.de/10014313623
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The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.; Blankson, Charles; Prybutok, Victor R. - In: Quality management journal : QMJ 24 (2017) 4, pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
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The attraction of the sizzle : a service investment model
Boakye, Kwabena G.; Kwon, Junhyuk; Blankson, Charles; … - In: Quality management journal : QMJ 19 (2012) 4, pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
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The relationship between CSR and CBBE in sub-Saharan Africa : the moderating role of customer perceived value
Kodua, Prince; Blankson, Charles; Panda, Swati; Nguyen, Thuy - In: Journal of African business 23 (2022) 4, pp. 1088-1108
Persistent link: https://www.econbiz.de/10013417108
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An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md; Harun, Ahasan; Al-Emran, Md; … - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
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Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: International journal of services and standards 12 (2018) 3/4, pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
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How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan; Rokonuzzaman, Md; Prybutok, Gayle; … - In: Journal of retailing and consumer services 42 (2018), pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
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Development of a service continance model with IT service antecedents
Boakye, Kwabena G.; McGinnis, Thomas C.; Prybutok, Victor R. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 717-724
Persistent link: https://www.econbiz.de/10010407234