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~subject:"Beziehungsmarketing"
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Work engagement as a key drive...
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Beziehungsmarketing
Service quality
21,438
Dienstleistungsqualität
20,687
Irland
13,607
Krankenhaus
13,191
Hospital
11,960
Ireland
11,678
Leistungsmotivation
9,102
Work motivation
8,933
Arbeitsverhalten
8,239
Work behaviour
8,143
Customer satisfaction
6,525
Kundenzufriedenheit
6,344
Consumer behaviour
4,948
Konsumentenverhalten
4,910
Relationship marketing
4,247
Deutschland
4,143
Arbeitszufriedenheit
4,038
Job satisfaction
4,022
USA
3,936
United States
3,816
Health care
3,763
Gesundheitsversorgung
3,744
Germany
3,687
Theorie
3,444
Theory
3,389
Gesundheitswesen
3,088
Qualitätsmanagement
2,971
Health care system
2,909
Quality management
2,865
Großbritannien
2,698
Wirtschaftsprüfung
2,507
Financial audit
2,500
Motivation
2,491
Führungsstil
2,365
Leadership style
2,356
United Kingdom
2,353
Mitarbeiterbindung
2,190
Employee retention
2,187
Verhalten in Organisationen
2,144
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Undetermined
2,011
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636
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Article
3,622
Book / Working Paper
619
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3,405
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209
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117
Thesis
95
Graue Literatur
88
Non-commercial literature
88
Working Paper
56
Arbeitspapier
54
Collection of articles of several authors
33
Sammelwerk
33
Case study
28
Fallstudie
28
Bibliografie enthalten
26
Bibliography included
26
Conference paper
26
Konferenzbeitrag
26
Aufsatzsammlung
23
Lehrbuch
8
Guidebook
7
Ratgeber
7
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7
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6
Konferenzschrift
5
Conference proceedings
3
Research Report
3
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2
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2
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2
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2
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2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger
1
Elektronischer Datenträger als Beilage
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Festschrift
1
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1
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English
3,922
German
321
French
2
Italian
1
Swedish
1
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Prentice, Catherine
21
Bruhn, Manfred
20
Han, Heesup
18
Mattila, Anna S.
17
Gong, Taeshik
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Balaji, M. S.
12
Gil Saura, Irene
12
Gustafsson, Anders
11
Helmig, Bernd
11
Hollebeek, Linda D.
11
Qu, Hailin
10
Quach, Sara
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Hammerschmidt, Maik
9
Patterson, Paul G.
9
Prybutok, Victor R.
9
Rather, Raouf Ahmad
9
Usman, Osly
9
Edvardsson, Bo
8
Gouthier, Matthias H. J.
8
Izogo, Ernest Emeka
8
Georgi, Dominik
7
Grégoire, Yany
7
Gursoy, Dogan
7
Homburg, Christian
7
Hyun, Sunghyup Sean
7
Jha, Subhash
7
Loureiro, Sandra Maria Correia
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Rahman, Zillur
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Stock-Homburg, Ruth
7
Thaichon, Paramaporn
7
Van Tonder, Estelle
7
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European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität Hamburg
1
Fachhochschule Reutlingen / European School of Business
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
RWTH Aachen
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
Universität Hohenheim
1
Universität Osnabrück / Fachgebiet Geographie
1
W. Kohlhammer GmbH
1
Wirtschaftsjunioren Hamburg
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
191
International journal of hospitality management
129
Journal of business research : JBR
122
The journal of services marketing
104
The service industries journal
85
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
International journal of contemporary hospitality management
55
Journal of service research : JSR
51
Services marketing quarterly
51
Service business
47
Journal of travel and tourism marketing
44
Journal of service management
40
Journal of service research
33
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Cogent business & management
31
Industrial marketing management : the international journal for industrial and high-tech firms
31
Journal of strategic marketing
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
The international journal of bank marketing : IJBM
27
Journal of the Academy of Marketing Science
26
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
International journal of electronic customer relationship management : IJECRM
22
International journal of services and operations management
22
Journal of air transport management
22
Marketing intelligence & planning
22
Managing service quality : MSQ ; an international journal
21
Psychology & marketing
21
Journal of marketing
20
Total quality management & business excellence
20
European journal of marketing : EJM
19
International journal of services, economics and management
19
International journal of productivity and quality management : IJPQM
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
International journal of quality & reliability management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of retailing
17
Journal of service theory and practice : JSTP
17
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Source
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ECONIS (ZBW)
4,228
EconStor
7
OLC EcoSci
4
USB Cologne (EcoSocSci)
2
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1
When do employees speak up for their customers? : a model of voice in a customer service context
Lam, Chak Fu
;
Mayer, David M.
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
3
,
pp. 637-666
Persistent link: https://www.econbiz.de/10010408969
Saved in:
2
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
3
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
4
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
5
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
6
Service-oriented organizational citizenship behavior, service quality and customer citizenship behavior : comparison of implementation and evaluation from the perspective of bank c...
Harsono, Soni Sisbudi
;
Widyantoro, Harry
;
Prawitowati, …
- In:
Market : review for marketing theory and practice
33
(
2021
)
1
,
pp. 75-92
Persistent link: https://www.econbiz.de/10012653354
Saved in:
7
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
8
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
9
Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India
Dogra, Ajay Kumar
;
Sharma, Sanjeev Kumar
- In:
International journal of management practice : IJMP
14
(
2021
)
3
,
pp. 368-385
Persistent link: https://www.econbiz.de/10012515119
Saved in:
10
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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