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When offline stores reduce online returns

Hirche, Christian F.; Bijmolt, Tammo H. A.; Gijsenberg, … - 2021

Persistent link: https://www.econbiz.de/10012522241

Information search and product returns across mobile and traditional online channels

Zhang, Yufei; Voorhees, Clay M.; Chen, Lin; Chiang, Jeongwen - In: Journal of retailing 98 (2022) 2, pp. 260-276

Persistent link: https://www.econbiz.de/10013364282

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

A study of online shopping experience and swaying brand preference between Noon and Amazon in UAE

Vakhariya, Shital - In: South Asian journal of management : SAJM 27 (2020) 2, pp. 84-112

Persistent link: https://www.econbiz.de/10012429532

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

Blueprint for retail website design : attracting and retaining millennial online shoppers

Wright, Linda Berns; Haug, James C.; Huckabee, Allen - In: Journal of internet commerce 18 (2019) 2, pp. 170-196

Persistent link: https://www.econbiz.de/10012179574

What constitutes excellent user experience in online consumers' return services?

Chen, Jingwen; Ma, Yan - In: International journal of services technology and … 26 (2020) 4, pp. 291-304

Persistent link: https://www.econbiz.de/10012503577

Service innovation in e-commerce last mile delivery : mapping the e-customer journey

Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468

Persistent link: https://www.econbiz.de/10012103423

Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing

Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10012154594

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