//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
When the customer is the patie...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Messung
22,357
Measurement
21,655
Gesundheitswesen
20,994
Service quality
20,654
Dienstleistungsqualität
20,638
Health care system
18,429
Health care
15,703
Gesundheitsversorgung
15,420
Customer satisfaction
13,758
Kundenzufriedenheit
13,622
Krankenhaus
13,143
Hospital
11,895
Theorie
9,329
Theory
9,156
Konsumentenverhalten
8,344
Consumer behaviour
8,320
USA
7,862
United States
7,449
Deutschland
7,367
Relationship marketing
7,020
Germany
6,376
Gesundheitspolitik
5,274
Health policy
4,846
Gesundheitsvorsorge
4,573
Preventive care
4,299
Gesundheit
3,622
Health
3,597
Qualitätsmanagement
3,582
Welt
3,510
Armut
3,456
World
3,436
Gesundheitskosten
3,421
Quality management
3,385
Poverty
3,382
Health care costs
3,357
Schätzung
2,723
Estimation
2,634
Großbritannien
2,630
Wirtschaftsprüfung
2,501
more ...
less ...
Online availability
All
Undetermined
2,995
Free
1,099
Type of publication
All
Article
5,728
Book / Working Paper
1,314
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,265
Aufsatz in Zeitschrift
5,265
Aufsatz im Buch
448
Book section
448
Hochschulschrift
271
Thesis
228
Graue Literatur
173
Non-commercial literature
173
Working Paper
111
Arbeitspapier
107
Collection of articles of several authors
67
Sammelwerk
67
Aufsatzsammlung
56
Case study
55
Fallstudie
55
Conference paper
52
Konferenzbeitrag
52
Bibliografie enthalten
39
Bibliography included
39
Guidebook
22
Ratgeber
22
Lehrbuch
14
Textbook
12
Reprint
11
Handbook
10
Handbuch
10
Konferenzschrift
8
Conference proceedings
6
Research Report
5
Collection of articles written by one author
4
Sammlung
4
Elektronischer Datenträger
3
Fallstudiensammlung
3
Systematic review
3
Umfrage
3
Übersichtsarbeit
3
Accompanied by computer file
2
Bibliografie
2
Elektronischer Datenträger als Beilage
2
Forschungsbericht
2
more ...
less ...
Language
All
English
6,282
German
764
French
3
Italian
2
Danish
1
Swedish
1
Author
All
Han, Heesup
34
Bruhn, Manfred
33
Homburg, Christian
30
Mattila, Anna S.
24
Prentice, Catherine
23
Gil Saura, Irene
21
Svensson, Göran
19
Klaus, Philipp
17
Aksoy, Lerzan
16
Gustafsson, Anders
16
Mittal, Vikas
16
Hyun, Sunghyup Sean
15
Kumar, V.
15
McColl-Kennedy, Janet R.
15
Stock-Homburg, Ruth
15
Usman, Osly
15
Wieseke, Jan
15
Bauer, Hans H.
14
Rather, Raouf Ahmad
14
Stauss, Bernd
14
Wong, IpKin Anthony
14
Evanschitzky, Heiner
13
Hollebeek, Linda D.
13
Kim, Wansoo
13
Balaji, M. S.
12
Bilgihan, Anil
12
Georgi, Dominik
12
Gong, Taeshik
12
Helmig, Bernd
12
Keiningham, Timothy
12
Loureiro, Sandra Maria Correia
12
Park, Jungkun
12
Quach, Sara
12
Bang, Nguyen
11
Barnes, Donald C.
11
Blut, Markus
11
Khan, Imran
11
Qu, Hailin
11
Roschk, Holger
11
So, Kevin Kam Fung
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
De Gruyter Oldenbourg
2
European Health Care Conference <2, 2011, Hamburg>
2
Harvard Graduate School of Business Administration
2
National Bureau of Economic Research
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Bertelsmann Stiftung
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference Board
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Freie Universität Berlin
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
Institut für Gesundheits-System-Forschung
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Maastricht Research School of Economics of Technology and Organizations
1
RWTH Aachen
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Springer-Verlag GmbH
1
Svenska Handelshögskolan <Helsinki>
1
Symposium Eltville <11, 2000, Eltville>
1
Tartu Ülikool
1
Technische Universität Dresden
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Osnabrück / Fachgebiet Geographie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
306
Journal of business research : JBR
186
International journal of hospitality management
171
The journal of services marketing
140
The service industries journal
101
Journal of hospitality marketing & management
80
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
70
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
64
Service business
60
Services marketing quarterly
60
Tourism management : research, policies, practice
57
Cogent business & management
54
Journal of service management
52
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of strategic marketing
46
The international journal of bank marketing : IJBM
45
Asia Pacific journal of marketing and logistics
44
Journal of the Academy of Marketing Science
43
The journal of business & industrial marketing
43
The TQM journal : the international review of organizational improvement
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
SpringerLink / Bücher
38
International journal of electronic customer relationship management : IJECRM
37
Psychology & marketing
37
Journal of service research
35
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
33
International journal of quality and service sciences
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
European journal of marketing : EJM
29
Total quality management & business excellence
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of marketing
27
Journal of retailing
27
Managing service quality : MSQ ; an international journal
26
Marketing intelligence & planning
25
Journal of air transport management
24
International journal of services and operations management
23
more ...
less ...
Source
All
ECONIS (ZBW)
7,024
EconStor
11
OLC EcoSci
8
USB Cologne (EcoSocSci)
3
Showing
1
-
10
of
7,046
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
2
Correlation between attributes concerning social media marketing and private
healthcare
sector
Sharma, Vaishali
;
Gupta, Mahima
- In:
Manthan : journal of commerce and management
6
(
2019
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012139469
Saved in:
3
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
4
Analyzing perceived
healthcare
service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
5
Patient loyalty to
healthcare
organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
6
An examination of the association between service convenience flexibility in
healthcare
delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
Saved in:
7
Patient satisfaction in
hospital
emergency services : a perspective from Portugal
Polónia, Daniel Ferreira
;
Dias, Ana Alexandra da Costa
; …
- In:
International journal of productivity and quality …
31
(
2020
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10012516301
Saved in:
8
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of
healthcare
in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
Saved in:
9
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
10
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government
healthcare
system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->