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A conceptual model of customer satisfaction : moderating effects of price sensitivity and quality seekers in the airline industry

Khudhair, Harith Yas; Bin Jusoh, Ahmad; Abbas Mardani; … - In: Contemporary economics 13 (2019) 3, pp. 283-292

Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction … and loyalty, it is important that airlines provide high-quality services. This paper examines different elements of … service quality in the airline industry, including the moderating effects of price sensitivity and quality seekers on the …

Persistent link: https://www.econbiz.de/10012176686

The impact of service failure on brand credibility

Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71

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Investigating the effectiveness of repositioning strategies : the customers' perspective

Zhang, Chrystal; Lin, Yi Hsin; Newman, David G. - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1235-1250

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Service encounter value and online engagement behaviors

Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012241352

The effect of customer relationship management practices on airline customer loyalty

Salah, Marwa; Abou-Shouk, Mohamed A. - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 11-19

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The influence of brand experience and service quality on customer engagement

Prentice, Catherine; Wang, Xuequn; Loureiro, Sandra … - In: Journal of retailing and consumer services 50 (2019), pp. 50-59

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Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality

Leon, Steven; Dixon, Sonoma - In: Journal of air transport management 113 (2023), pp. 1-13

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Mediating role of perceived health risk on customer experience and customer satisfaction : evidence from the airline industry in India during COVID-19

Sharma, Devika Rani; Girija, Smitha; Merugu, Pratima - In: International journal of global business and … 17 (2022), pp. 31-45

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Living "up in the air" : meeting the frequent flyer passenger

Castillo-Manzano, José I.; López-Valpuesta, Lourdes - In: Journal of air transport management 40 (2014), pp. 48-55

Persistent link: https://www.econbiz.de/10010412013

Paying for status? : the effect of frequent flier program member status on air fare choice

McCaughey, Nathalie C.; Behrens, Christiaan - 2011

Persistent link: https://www.econbiz.de/10009007660

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