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The effects of relationship quality and knowledge sharing on service innovation performance : organisational learning as a mediator
Jian, Zhao-quan; Osman, Mohamed Ali; Li, Lei - In: International journal of information technology and … 22 (2023) 1/2, pp. 1-12
Persistent link: https://www.econbiz.de/10014319238
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Patient satisfaction in hospital emergency services : a perspective from Portugal
Polónia, Daniel Ferreira; Dias, Ana Alexandra da Costa; … - In: International journal of productivity and quality … 31 (2020) 3, pp. 349-368
Persistent link: https://www.econbiz.de/10012516301
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
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What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de; Albuquerque, … - In: Total quality management & business excellence 33 (2022) 12, pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
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Learning from customers : individual and organizational effects in outsourced radiological services
Clark, Jonathan R.; Huckman, Robert S.; Staats, Bradley R. - In: Organization science : a journal of the Institute for … 24 (2013) 5, pp. 1539-1557
Persistent link: https://www.econbiz.de/10010196125
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Patients relationship management : the role of patient knowledge
Barić, Filip - 2020
Persistent link: https://www.econbiz.de/10012601686
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Doctors and management perception in customer relationship management builds to customer satisfaction in hospital services
Shivakumara, K.; Sarala, K. S. - In: Global journal of business management : GJBM 12 (2018) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10011961830
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Service quality : a subliminal pathway to service differentiation and competitive advantage in private healthcare marketing in Ghana
Anabila, Peter - In: Health marketing quarterly 36 (2019) 2, pp. 136-151
Persistent link: https://www.econbiz.de/10012200134
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The role of learning and customer orientation for delivering service quality to patients
Bellou, Victoria - In: Journal of health organization and management 24 (2010) 4, pp. 383-395
Persistent link: https://www.econbiz.de/10008667677