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Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction
Ghosh, Pratik; Jhamb, Deepika; Dhiman, Rahul - In: International journal of quality & reliability management 40 (2023) 10, pp. 2351-2370
Persistent link: https://www.econbiz.de/10014470786
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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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How phygital customers' experience transforms the retail banking sector? : Examining customer engagement and patronage intentions
Kumar, Jitender; Rana, Sudhir; Rani, Garima; Rani, Vinki - In: Competitiveness review : CR 34 (2024) 1, pp. 92-106
Persistent link: https://www.econbiz.de/10014485368
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Improving firm performance using market orientation and capabilities : a case study approach
Narula, Sandeep; Rana, Sudhir; Srivastava, Shakul; … - In: South Asian journal of business studies 12 (2023) 3, pp. 374-394
Persistent link: https://www.econbiz.de/10014380634
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The role of e-sellers' overall reputation on trust formation, purchase intention and purchase satisfaction : a developing country perspective
Shareef, Mahmud Akhter; Kumar, Vinod; Kumar, Uma; … - In: International journal of electronic marketing and … 2 (2008/09) 2, pp. 105-134
Persistent link: https://www.econbiz.de/10003781018
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The impact of strategy and information systems flexibility on the supply chain performance : a path analysis approach
Fantazy, Kamel A.; Kumar, Vinod; Kumar, Uma; Mishra, Subhas - In: International journal of business and systems research 3 (2009) 1, pp. 119-133
Persistent link: https://www.econbiz.de/10003838356
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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The impact of strategic orientations on development of manufacturing strategy and firm's performance
Kumar, Uma; Butt, Irfan; Kumar, Vinod - In: International journal of technology management : IJTM 77 (2018) 4, pp. 187-209
Persistent link: https://www.econbiz.de/10011972502
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Organizational characteristics of B2B e-commerce adopters in the Canadian manufacturing sector
Kumar, Vinod; Fuksa, Michel; Kumar, Uma - In: Journal of electronic commerce in organizations : the … 16 (2018) 4, pp. 1-18
Persistent link: https://www.econbiz.de/10011940781
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Role of customer experience-driven business innovation framework for the modern enterprises
Kumar, Vinod; Sharma, Deepa; Chauhan, Sadhna - In: Innovation, strategy, and transformation frameworks for …, (pp. 310-326). 2023
Persistent link: https://www.econbiz.de/10014560662