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The CMA’s assessment of customer detriment in the UK retail energy market
Littlechild, Stephen C. - In: Journal of regulatory economics 57 (2020) 3, pp. 203-230
Persistent link: https://www.econbiz.de/10012299594
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Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali; Bang, Nguyen; Mutum, Dilip S.; … - In: Electronic markets : the international journal on … 26 (2016) 2, pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
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Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
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Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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Customer dependence and customer loyalty in traditional and modern format stores
Mishra, Hari Govind; Sinha, P. K.; Koul, Surabhi - In: Journal of Indian business research 9 (2017) 1, pp. 59-78
Persistent link: https://www.econbiz.de/10011761490
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Die Pensionierung als Basis für Kundenbindungsaktivitäten im Einzelhandel : konzeptionelle Überlegungen
Dölling, Stefan - In: Handel in Theorie und Praxis : Festschrift zum 60. …, (pp. 301-333). 2013
Persistent link: https://www.econbiz.de/10009774625
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The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
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Consumer loyalty programs and retail prices : evidence from gasoline markets
Rossi, Federico; Chintagunta, Pradeep K. - In: Marketing science 42 (2023) 4, pp. 794-818
Persistent link: https://www.econbiz.de/10014317643
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The moderating roles of status of B2B evaluator and dependence in the switching costs : switching intentions : performance causal chain in Korea
Ha, Hong Youl - In: Asia Pacific business review 23 (2017) 3, pp. 420-437
Persistent link: https://www.econbiz.de/10012153983