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~subject:"Beziehungsmarketing"
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Autonomy and control : how pol...
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Beziehungsmarketing
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10,420
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Han, Heesup
7
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Qu, Hailin
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Ribeiro, Manuel Alector
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Sarkar, Abhigyan
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Thaichon, Park
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Vlachos, Pavlos A.
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Weaven, Scott
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Woosnam, Kyle Maurice
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Agnihotri, Raj
3
Ahuvia, Aaron
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Ashkanasy, Neal M.
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Bagozzi, Richard P.
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Bajpai, Naval
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Chaker, Nawar N.
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Chebat, Jean-Charles
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Goethe-Universität Frankfurt am Main
1
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Journal of business research : JBR
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Journal of retailing and consumer services
46
International journal of hospitality management
39
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21
The journal of brand management : an international journal
17
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14
Psychology & marketing
12
The service industries journal
11
Journal of service theory and practice : JSTP
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
9
Service business
9
The journal of business & industrial marketing
9
Tourism management : research, policies, practice
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International journal of contemporary hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service research : JSR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Asia Pacific journal of marketing and logistics
7
European journal of marketing : EJM
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Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JOBE
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of marketing management : MM
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of service management
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Technological forecasting & social change : an international journal
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Journal of retailing
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Journal of service research
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Administrative Sciences : open access journal
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European journal of marketing
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International journal of market research
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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ECONIS (ZBW)
953
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1
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10
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953
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1
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Bots with feelings : should AI agents express positive
emotion
in customer service?
Han, Elizabeth
;
Yin, Dezhi
;
Zhang, Han
- In:
Information systems research : ISR
34
(
2023
)
3
,
pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
Saved in:
3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
4
Artificial empathy in marketing interactions : bridging the human-AI gap in affective and social customer experience
Liu-Thompkins, Yuping
;
Okazaki, Shintaro
;
Li, Hairong
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1198-1218
Persistent link: https://www.econbiz.de/10013463910
Saved in:
5
Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca
;
Aldas-Manzano, Joaquin
; …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
Saved in:
6
Calming the customers by AI : investigating the role of chatbot acting-cute strategies in soothing negative customer emotions
Zhang, Tao
;
Feng, Chao
;
Chen, Hui
;
Xian, Junjie
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2277-2292
Persistent link: https://www.econbiz.de/10013556722
Saved in:
7
Retail managers' preparedness to capture customers' emotions : a new synergistic framework to exploit unstructured data with new analytics
Pantano, Eleonora
;
Dennis, Charles
;
Alamanos, Eleftherios
- In:
British journal of management
33
(
2022
)
3
,
pp. 1179-1199
Persistent link: https://www.econbiz.de/10013331115
Saved in:
8
Determinants of store patronage : the roles of political
ideology
, consumer and market characteristics
Madani, Fatima
;
Seenivasan, Satheesh
;
Ma, Junzhao
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665973
Saved in:
9
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
10
Representation, neighboring districts, and party loyalty in the U.S. Congress
Kirkland, Justin H.
;
Williams, R. Lucas
- In:
Public choice
165
(
2015
)
3/4
,
pp. 263-284
Persistent link: https://www.econbiz.de/10011537861
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