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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Service quality
21,446
Tourism
20,824
Dienstleistungsqualität
20,529
Tourismus
20,519
Tourism industry
7,723
Tourismuswirtschaft
7,722
Customer satisfaction
6,853
Kundenzufriedenheit
6,637
Consumer behaviour
5,399
Konsumentenverhalten
5,295
Relationship marketing
4,164
Urlaubsverhalten
3,761
Holiday behaviour
3,758
Hospitality industry
3,318
Gastgewerbe
3,193
Qualitätsmanagement
2,587
Quality management
2,551
Wirtschaftsprüfung
2,450
Financial audit
2,448
Tourismusmarketing
2,408
Tourism marketing
2,401
tourism
2,355
Krankenhaus
2,264
Hospital
2,262
Welt
2,174
World
2,170
USA
1,961
United States
1,920
Theorie
1,894
Theory
1,893
Deutschland
1,837
International tourism
1,669
Internationaler Tourismus
1,667
Germany
1,661
Health care
1,623
Tourism policy
1,574
Tourismuspolitik
1,572
Hotel industry
1,566
Gesundheitsversorgung
1,564
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German
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Han, Heesup
22
Prentice, Catherine
21
Bruhn, Manfred
20
Mattila, Anna S.
17
Rather, Raouf Ahmad
14
Gil Saura, Irene
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gong, Taeshik
12
Hollebeek, Linda D.
12
Balaji, M. S.
11
Gustafsson, Anders
11
Wong, IpKin Anthony
11
Hyun, Sunghyup Sean
10
Quach, Sara
10
So, Kevin Kam Fung
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Bilgihan, Anil
8
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Kim, Wansoo
7
King, Ceridwyn
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Rajaobelina, Lova
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
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European Health Care Conference <2, 2011, Hamburg>
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Berlin / Senatsverwaltung für Wirtschaft und Technologie
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
ebrary, Inc
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
181
International journal of hospitality management
130
Journal of business research : JBR
113
The journal of services marketing
99
The service industries journal
79
Journal of hospitality marketing & management
59
International journal of contemporary hospitality management
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
55
Services marketing quarterly
50
Journal of service research : JSR
47
Service business
43
Tourism management : research, policies, practice
43
Cogent business & management
37
Journal of service management
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The TQM journal : the international review of organizational improvement
33
Journal of service research
32
Journal of strategic marketing
27
Asia Pacific journal of marketing and logistics
25
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
Journal of the Academy of Marketing Science
22
Tourism management perspectives : TMP
22
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
Marketing intelligence & planning
20
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
17
Journal of service theory and practice : JSTP
17
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
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ECONIS (ZBW)
4,140
EconStor
1
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1
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1
Enhancing customer experience in Canadian hotels
Jayawardena, Chandana
;
Sukhu, Anupama
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
Saved in:
2
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
3
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
4
Customer engagement in hospitality and
tourism
services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
5
Robot-delivered
tourism
and hospitality services : how to evaluate the impact of health and safety considerations on visitors' satisfaction and loyalty?
Soliman, Mohammad
;
Gulvady, Samskrati
;
Elbaz, Ahmed Mohamed
- In:
Tourism and hospitality research : THR
24
(
2024
)
3
,
pp. 393-409
Persistent link: https://www.econbiz.de/10014632184
Saved in:
6
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
Saved in:
7
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
8
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
9
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
10
Consequences of consumer engagement in service marketing : an empirical exploration
Rather, Raouf Ahmad
- In:
Journal of global marketing
32
(
2019
)
2
,
pp. 116-135
Persistent link: https://www.econbiz.de/10012201015
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