//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Brand image"
~subject:"Brand"
~subject:"Dienstleistungsqualität"
~subject:"Kundenwert"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Der Staat in Augenhöhe? Durch...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Brand image
Brand
Dienstleistungsqualität
Kundenwert
Beziehungsmarketing
25,129
Relationship marketing
25,129
Konsumentenverhalten
8,790
Consumer behaviour
8,787
Kundenzufriedenheit
5,348
Customer satisfaction
5,342
Verwaltungsreform
4,809
Service quality
3,891
Deutschland
3,578
Administrative reform
3,232
Germany
3,190
Brand management
2,546
Markenführung
2,546
Theorie
2,489
Theory
2,489
Lieferantenmanagement
2,183
Supplier relationship management
2,183
Social Web
2,004
Social web
2,004
Marketingmanagement
1,886
Markenimage
1,862
Marketing management
1,849
Electronic Commerce
1,734
E-commerce
1,651
Online-Marketing
1,559
Internet marketing
1,540
Kundenorientierung
1,519
Customer integration
1,485
Kundenintegration
1,485
Customer value
1,445
Vertrauen
1,359
Confidence
1,354
Einzelhandel
1,340
Retail trade
1,324
Markenartikel
1,247
Online-Handel
1,212
more ...
less ...
Online availability
All
Undetermined
3,384
Free
1,078
Type of publication
All
Article
6,009
Book / Working Paper
1,198
Type of publication (narrower categories)
All
Article in journal
5,573
Aufsatz in Zeitschrift
5,573
Aufsatz im Buch
423
Book section
423
Hochschulschrift
252
Thesis
195
Graue Literatur
157
Non-commercial literature
157
Arbeitspapier
100
Working Paper
100
Collection of articles of several authors
60
Sammelwerk
60
Case study
52
Fallstudie
52
Aufsatzsammlung
47
Conference paper
43
Konferenzbeitrag
43
Bibliografie enthalten
31
Bibliography included
31
Lehrbuch
22
Textbook
18
Guidebook
15
Ratgeber
15
Reprint
14
Handbook
11
Handbuch
11
Konferenzschrift
10
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
5
Bibliografie
4
Fallstudiensammlung
4
Glossar enthalten
4
Glossary included
4
Forschungsbericht
3
Systematic review
3
Übersichtsarbeit
3
Accompanied by computer file
2
Advisory report
2
Dissertation u.a. Prüfungsschriften
2
more ...
less ...
Language
All
English
6,599
German
610
French
3
Italian
1
Polish
1
Swedish
1
Undetermined
1
more ...
less ...
Author
All
Kumar, V.
39
Bruhn, Manfred
34
Han, Heesup
31
Gil Saura, Irene
26
Loureiro, Sandra Maria Correia
23
Prentice, Catherine
23
Hollebeek, Linda D.
22
Mattila, Anna S.
19
Bauer, Hans H.
18
Hammerschmidt, Maik
16
Huber, Frank
15
Hyun, Sunghyup Sean
15
Japutra, Arnold
15
Klaus, Philipp
15
Johnson, Lester W.
14
Madhani, Pankaj M.
14
McColl-Kennedy, Janet R.
14
Quach, Sara
14
Sreejesh, S.
14
Verhoef, Peter C.
14
Balaji, M. S.
13
Fetscherin, Marc
13
Georgi, Dominik
13
Gustafsson, Anders
13
Heinonen, Kristina
13
Khan, Imran
13
Kumar, Vikas
13
Qu, Hailin
13
Rahman, Zillur
13
Ahn, Jiseon
12
Eggert, Andreas
12
Gong, Taeshik
12
Rather, Raouf Ahmad
12
Šerić, Maja
12
Chahal, Hardeep
11
Hadwich, Karsten
11
King, Ceridwyn
11
Roy, Sanjit
11
Sarkar, Abhigyan
11
Usman, Osly
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
10
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
De Gruyter Oldenbourg
2
European Health Care Conference <2, 2011, Hamburg>
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Business Information Centre <Toronto>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erich-Schmidt-Verlag <Berlin>
1
Fachhochschule Reutlingen / European School of Business
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft zur Erforschung des Markenwesens
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Helmut-Schmidt-Universität
1
Institut des Deutschen Textileinzelhandels <Köln>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Markendialog <1, 1997, Frankfurt, Main>
1
Panepistēmio Kypru / Department of Economics
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Society for Consumer Psychology.
1
Springer-Verlag GmbH
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Chemnitz
1
Technische Universität Hamburg
1
Technische Universität Hamburg / Institut für Innovationsmarketing
1
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
1
Universität Greifswald
1
Universität Hohenheim
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
277
Journal of business research : JBR
263
International journal of hospitality management
155
The journal of services marketing
109
The journal of product & brand management
94
Industrial marketing management : the international journal for industrial and high-tech firms
93
The service industries journal
89
The journal of brand management : an international journal
85
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
65
International journal of contemporary hospitality management
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of strategic marketing
59
Cogent business & management
58
Journal of service research : JSR
57
Services marketing quarterly
57
Journal of service management
56
Asia Pacific journal of marketing and logistics
52
Tourism management : research, policies, practice
51
Journal of the Academy of Marketing Science
50
Service business
50
Psychology & marketing
46
Marketing intelligence & planning
44
SpringerLink / Bücher
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
European journal of marketing : EJM
38
Journal of marketing
37
Journal of service research
35
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
33
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
31
Gabler Edition Wissenschaft
27
International journal of electronic customer relationship management : IJECRM
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
27
Journal of marketing management : MM
27
Total quality management & business excellence
27
International journal of quality and service sciences
26
Journal of air transport management
26
more ...
less ...
Source
All
ECONIS (ZBW)
7,202
USB Cologne (EcoSocSci)
4
USB Cologne (business full texts)
1
Showing
1
-
10
of
7,207
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
2
"Neue Verwaltung" - zufriedene Bürger, positives Image? : Analyse der Kundenzufriedenheit bei Finanzämtern unter Berücksichtigung der Einstellung zur öffentlichen Verwaltung
Klausegger, Claudia
;
Salzberger, Thomas
;
Scharitzer, Dieter
- In:
Neue Entwicklungen im Dienstleistungsmarketing : …
,
(pp. 29-55)
.
2002
Persistent link: https://www.econbiz.de/10001662777
Saved in:
3
Outcomes of public health reform : service availability in rural areas
Immonen, Mika
;
Vilko, Jyri
;
Koivuniemi, Jouni
; …
- In:
International journal of public sector management : IJPSM
28
(
2015
)
1
,
pp. 42-56
Persistent link: https://www.econbiz.de/10010496746
Saved in:
4
Service satisfaction through external knowledge management
Phusavat, Kongkiti
;
Anussornnitisarn, Pornthep
; …
- In:
International journal of services and standards
4
(
2008
)
2
,
pp. 182-193
Persistent link: https://www.econbiz.de/10003672595
Saved in:
5
The role of trust in organizational responses to local governance failures
Bovaird, Tony
;
Löffler, Elke
- In:
Stand und Perspektiven der Öffentlichen …
,
(pp. 371-383)
.
2007
Persistent link: https://www.econbiz.de/10003523453
Saved in:
6
Improving efficiency and accountability : a case study on outsourcing strategies in higher education in Sri Lanka
Herath, Siriyama Kanthi
;
Wickramasinghe, Danture
; …
- In:
International journal of managerial and financial accounting
2
(
2010/11
)
3
,
pp. 275-304
Persistent link: https://www.econbiz.de/10009009361
Saved in:
7
The perceived effects of the Croatian customs services reform : the opinion of forwarders from Istarska county
Kaštelan-Mrak, Marija
;
Benazić, Alen
- In:
Financial theory and practice
33
(
2009
)
1
,
pp. 25-47
Persistent link: https://www.econbiz.de/10009410924
Saved in:
8
Branding without unique brands : managing similarity and difference in a public sector context
Sataøen, Hogne Lerøy
;
Wæraas, Arild
- In:
Public management review
17
(
2015
)
3
,
pp. 443-461
Persistent link: https://www.econbiz.de/10010502825
Saved in:
9
Les politiques de qualité et la gestion des réformes
Séguin, Pierre
- In:
Etat et gestion publique : actes du colloque du 16 …
,
(pp. 51-56)
.
2000
Persistent link: https://www.econbiz.de/10001531880
Saved in:
10
Bürgerorientierte Qualität: Prozesse, Verschlankung, TQM
Töpfer, Armin
- In:
Die erfolgreiche Steuerung öffentlicher Verwaltungen : …
,
(pp. 249-267)
.
2000
Persistent link: https://www.econbiz.de/10001517527
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->