Although prior studies have shown that consumers who perceive brand authenticity are more likely to spread word-of-mouth (WOM) recommendations, the underlying explanatory mechanism in the context of souvenir products in tourism remains unclear. To fill this gap, this study presents a...

Customer Insights, Hypothesen und Markt-Wirkungsmodelle -- Customer Insights, Hypothesen und Markt-Wirkungsmodelle -- Die Erforschung von Customer Insights -- Der Mehrwert tiefenpsychologischer Insights am Beispiel von Smartphones und Kosmetikmarken -- Customer Insights aus der Perspektive einer...