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Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z. - In: Journal of business & economics research 7 (2009) 11, pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
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Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
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The determinants of customer intentions to use fintech services in a commercial Chinese bank
Liu, Xiaoxiao; Chau, Ka Yin; Liu, Xiaoyun; Huang, Fei - In: Journal of business-to-business marketing 30 (2023) 3, pp. 257-276
Persistent link: https://www.econbiz.de/10014454758
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Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
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The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in China
Xu, Hongjiang - In: Journal of electronic commerce in organizations : the … 11 (2013) 4, pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
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An exploratory study of the impact of e-service process on online customer satisfaction
Ba, Sulin; Johansson, Wayne C. - In: Production and operations management : an international … 17 (2008) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10003754458
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping; Cárdenas, David A.; Harrill, Rich - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
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An Exploratory Study of the Impact of E-Service Process on Online Customer Satisfaction
Ba, Sulin - 2006
Although extensive academic research has examined the dynamics of interpersonal interactions between service providers and customers, much less research has investigated customer service encounters through technological interfaces such as the Web in electronic commerce transactions. Corporate...
Persistent link: https://www.econbiz.de/10012732462
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Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad; Ahmad, Hassan; Muzaffar, Asif; Ali, Fayaz; … - In: The journal of services marketing 36 (2022) 1, pp. 73-88
Persistent link: https://www.econbiz.de/10012798384