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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
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Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
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Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong; Prybutok, Victor R.; Peak, Daniel A. - In: International journal of services and standards 5 (2009) 4, pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
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Social presence and service satisfaction : the moderating role of cultural value-orientation
He, Yi; Chen, Qimei; Alden, Dana - In: Journal of consumer behaviour : an international … 11 (2012) 2, pp. 170-176
Persistent link: https://www.econbiz.de/10009548799
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The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests : the mediating role of consumption emotions
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Journal of travel and tourism marketing 33 (2016), pp. 88-102
Persistent link: https://www.econbiz.de/10011485027
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Understanding Chinese vacationers' perceived destination restorative qualities : cross-cultural validation of the perceived destination restorative qualities scale
Chen, Ganghua; Huang, Songshan; Zhang, Dandan - In: Journal of travel and tourism marketing 34 (2017) 8, pp. 1115-1127
Persistent link: https://www.econbiz.de/10011758825
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Will they pitch or will they switch? : Comparing Chinese and American consumers
Krishen, Anjala S.; Hu, Han-Fen - In: Psychology & marketing 35 (2018) 3, pp. 210-219
Persistent link: https://www.econbiz.de/10011970157
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Emerging consumer perspectives on American franchise offerings : variety seeking behavior in China
Grünhagen, Marko; Dant, Rajiv P.; Zhu, Mingxia - In: Journal of small business management : JSBM ; a joint … 50 (2012) 4, pp. 596-620
Persistent link: https://www.econbiz.de/10009658099
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For love of country? : consumer ethnocentrism in China, South Korea, and the United States
Tsai, Wanhsiu Sunny; Yoo, Jinnie Jinyoung; Lee, Wei-Na - In: Journal of global marketing 26 (2013) 2, pp. 98-114
Persistent link: https://www.econbiz.de/10010189530
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A cross-cultural study of consumer ethnocentrism between China and the US
Tsai, Wan-hsiu; Lee, Wei-Na; Song, Young-a. - In: Journal of international consumer marketing 25 (2013) 2, pp. 80-93
Persistent link: https://www.econbiz.de/10009737348