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How do customers respond to increased service quality competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 18 (2016) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei; Liu, Hsian-Ming - In: Total quality management & business excellence 30 (2019) 7, pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
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Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish; Hariharan, Govind; Rao, H. Raghav; … - In: Journal of organizational computing and electronic commerce 23 (2013) 3, pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
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A study on the establishment and management of the supply chain of high quality pork
Sun, Shimin - In: Textsammlung zum deutsch-chinesischen Wissenschaftsdialog, (pp. 13-26). 2013
safety in China. Choosing of the cooperative partner and forming of the competition and cooperative relationship, quality … combination of horizontal integration and vertical integration. The forming of the effective competition and cooperation … and optimizing marketing environment are all measures to boost the forming process of the effective competition and …
Persistent link: https://www.econbiz.de/10010408093
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Distributor orientation and channel profitability for manufacturing-centered SMEs : moderating role of competitive intensity and coordinative intensity
Guo, Chiquan; Wang, Yong Jian; Zhu, Ying - In: Journal of research in marketing and entrepreneurship : JRME 18 (2016) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10011643911
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How Do Customers Respond to Increased Service Quality Competition?
Buell, Ryan W. - 2016
When does increased service quality competition lead to customer defection, and which customers are most likely to … higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high …
Persistent link: https://www.econbiz.de/10013008708
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Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition
Sen, Sandipan; Alexandrov, Aliosha; Jha, Subhash; … - In: Review of managerial science : RMS 17 (2023) 5, pp. 1615-1643
Persistent link: https://www.econbiz.de/10014335404
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Cross-industrial study on satisfaction-commitment-PWOM linkage : the role of competition, consumption visibility, and service relationship
Sakiyama, Ryo; Dahana, Wirawan Dony; Baumann, Chris; … - In: Journal of business research : JBR 160 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014299258
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Service quality and store design in retail competitiveness
Faria, Sílvia; Carvalho, João M. S.; Vale, Vera Teixeira - In: International journal of retail and distribution management 50 (2022) 13, pp. 184-199
Persistent link: https://www.econbiz.de/10013552654