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Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China

Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038

Persistent link: https://www.econbiz.de/10010469186

Building consumer loyalty through e-shopping experiences : the mediating role of emotions

Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of retailing and consumer services 60 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012502704

Emotional intelligence and consumer decision-making styles : the mediating role of brand trust and brand loyalty

Kankam, George; Charnor, Isaac Tetteh - In: Future Business Journal 9 (2023), pp. 1-11

This paper brings to light emotional intelligence’s impact on consumer decision-making styles during purchases. We show how brand trust (BT) and brand loyalty (BL) act as mediators between emotional intelligence (EI) and decision-making styles. We further indicate how consumers rely on...

Persistent link: https://www.econbiz.de/10014381358

Power versus trust - what matters more in collaborative consumption?

Hofmann, Eva; Hartl, Barbara; Penz, Elfriede - In: The journal of services marketing 31 (2017) 6, pp. 589-603

Persistent link: https://www.econbiz.de/10011801607

Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0

Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916

Persistent link: https://www.econbiz.de/10013178053

Innovation, insight and trust : customer experience excellence delivered responsibly in a digital world

Heffner, Mike; Mettrick, Guy - In: Journal of digital banking 4 (2020) 4, pp. 351-363

Persistent link: https://www.econbiz.de/10012305074

Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment

Rajaobelina, Lova; Brun, Isabelle; Tep, Sandrine Prom; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 141-152

Persistent link: https://www.econbiz.de/10011975268

Evaluating the millennial mothers' relationship building process with baby care brands across two emerging economies

Sahoo, Debajani; Mishrab, Aditya Shankar; Reddy, Hima … - In: Journal of Indian business research 16 (2024) 2, pp. 223-243

Persistent link: https://www.econbiz.de/10014540234

The impact of business method plagiarism on customer trust : a cultural comparison

Yeh, Hsiaoping - In: European journal of international management : EJIM 17 (2022) 2/3, pp. 349-370

Persistent link: https://www.econbiz.de/10012887536

The influence of perceived risk and trust on customer experience : an empirical study on young m-banking app users in India

Nancyprabha, Pushparaj; Sivakumar, V.J. - In: International journal of business excellence : IJBEX 29 (2023) 2, pp. 222-247

Persistent link: https://www.econbiz.de/10014234752

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