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Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana

Jaiyeoba, Olumide Olasimbo; Svotwa, Douglas T.; … - In: South African journal of business management 51 (2020) 1, pp. 1-11

Purpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network and the trust that they have within a service...

Persistent link: https://www.econbiz.de/10012589595

Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes

Høgevold, Nils M.; Rodríguez, Rocío; Svensson, Göran; … - In: Journal of business-to-business marketing 29 (2022) 1, pp. 43-67

Persistent link: https://www.econbiz.de/10013178123

Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships

Mpinganjira, Mercy; Roberts-Lombard, Mornay; Svensson, … - In: The journal of business & industrial marketing 32 (2017) 3, pp. 421-431

Persistent link: https://www.econbiz.de/10011662279

Factors influencing Generation Y consumers' perceptions of eWOM credibility : a study of the fast-food industry

Shamhuyenhanzva, Roy Malon; Van Tonder, Estelle; … - In: The international review of retail, distribution and … 26 (2016) 4, pp. 435-455

Persistent link: https://www.econbiz.de/10011594197

Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study

Roberts-Lombard, Mornay; Mpinganjira, Mercy; Svensson, … - In: South African journal of economic and management sciences 20 (2017) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10011778254

A relationship marketing perspective on delight, its antecedents and outcomes in a banking context

Svotwa, Tendai Douglas; Makanyeza, Charles; … - In: European business review 35 (2023) 3, pp. 306-336

Persistent link: https://www.econbiz.de/10014280577

Revisiting the delight-loyalty link in a retail banking context : an emerging market perspective

Roberts-Lombard, Mornay; Makanyeza, Charles; Jaiyeoba, … - In: African journal of economic and management studies 15 (2024) 3, pp. 483-500

Persistent link: https://www.econbiz.de/10015064588