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~subject:"Consumer behaviour"
~subject:"Firm performance"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Consumer behaviour
Firm performance
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Han, Heesup
54
Mattila, Anna S.
33
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MacDonald, Ronald
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Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
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Journal of retailing and consumer services
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Journal of business research : JBR
273
International journal of hospitality management
241
The journal of services marketing
143
International journal of consumer studies
110
The service industries journal
100
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
95
Cogent business & management
92
Psychology & marketing
91
International journal of contemporary hospitality management
90
Services marketing quarterly
76
Applied economics
75
European journal of marketing : EJM
65
Journal of international money and finance
64
Journal of service research : JSR
64
Tourism management : research, policies, practice
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service management
59
Service business
59
Asia Pacific journal of marketing and logistics
58
Journal of strategic marketing
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
The American economic review
49
Journal of marketing management : MM
48
Journal of the Academy of Marketing Science
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
The international review of retail, distribution and consumer research
47
Industrial marketing management : the international journal for industrial and high-tech firms
44
Technological forecasting & social change : an international journal
43
Economics letters
42
International journal of retail & distribution management
42
The economic journal : the journal of the Royal Economic Society
42
The review of economics and statistics
42
Applied financial economics
41
Journal of consumer behaviour : an international research review
40
The international journal of bank marketing : IJBM
39
Journal of air transport management
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International journal of electronic marketing and retailing : IJEMR
37
Journal of business ethics : JOBE
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ECONIS (ZBW)
12,401
USB Cologne (EcoSocSci)
1
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1
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date (oldest first)
1
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
2
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
5
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.
;
Umashankar, Nita
;
Kim, Kihyun Hannah
; …
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
5
,
pp. 673-692
Persistent link: https://www.econbiz.de/10010468408
Saved in:
8
Experiential regret in service failure : the role of service justices
Hwang, Hee-Jeong
;
Kang, Min-Jeong
;
Youn, Myoung-Kil
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011455814
Saved in:
9
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
10
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
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